$195

"Best Practices of a Successful CTO Program" Westborough, MA

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$195

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Westborough Fire Department

42 Milk Street

Westborough, MA 05181

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Best Practices of a Successful CTO Program

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This course will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunications and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the needs and demands of successful CTO Training Program.

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Westborough Fire Department

42 Milk Street

Westborough, MA 05181

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Organizer Denise Amber Lee Foundation

Organizer of "Best Practices of a Successful CTO Program" Westborough, MA

The Denise Amber Lee Foundation was founded by Denise’s loving husband, Nathan, who sought changes to a 9-1-1 system that failed her that day.  The Foundation is here so no other person, family, or community has to endure the pure hell of a similar event and that no other children have to endure a lifetime without the comfort and guidance of their loving mother.

We envision a time when a citizen's first call for help will be answered by a state-of-the-art 9-1-1 call center staffed with dedicated and highly trained professionals. A time when 9-1-1 will fail no-one.

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