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COVID-19 (Coronavirus) Resources for Event Creators

Information, articles, and suggestions for managing your event during unprecedented times.

COVID-19 (Coronavirus) Resources for Event Creators

Information, articles, and suggestions for managing your event during unprecedented times.

Resources and FAQs

Along with event creators all over the world, we’ve been watching the COVID-19 pandemic as it evolves. We recognize how stressful this particular situation is, and we share your concerns.

We stand with all of you and the broader event community during a time when our industry is being deeply affected.

Whether you have an event coming up or you’re trying to decide whether to schedule one later this year, we've designed resources, including information, articles, suggestions, and support for decision-making. We acknowledge the increased need for flexibility in times of uncertainty, and if the best decision for your event is to turn it virtual, or postpone for a few months from now, we’re here to help

This page is a resource hub for COVID-19 (Coronavirus) information and best practices for event creators. If you’re an event-goer, please see our COVID-19 resource page for event attendees.

The Coronavirus Aid, Relief and Economic Security (CARES) Act

The novel coronavirus, COVID-19, is disrupting the live event industry world wide. And until live experiences are back on track, economic assistance could help ensure our industry remains strong.

Coronavirus FAQs

How can I cancel or postpone my event?

    If you have to cancel or postpone an event, it's important to communicate with your attendees and issue refunds. Once you've completed these first steps, select the "Cancel" link on the Event Dashboard to cancel your event in the system.

    Please visit our Help Center articles for step by step instructions on cancelling or postponing your event.

Are there refunded service fees for cancelled events?

    Please see our refund policies in the case of a cancellation or postponement outlined in this Help Center article.

How can I change my event from in-person to virtual?

    An alternative to cancelling your event is to livestream it rather than gathering in-person. To do this, you need to change the location of your event from a physical address to online. Here's how to do this:

    1. Click on your event under "Manage events" in your account.
    2. Go to "Basic info" on your Event Dashboard.
    3. Select the pencil icon next to your event location.
    4. Click on the dropdown "Venue" and select "Online event". Follow the steps to create a livestream event page.

    There are a couple of extra steps to take when you change your in-person event to a virtual event.

    • Make sure to communicate the changes to your attendees.
    • When you change your location from in-person to online, Eventbrite won't automatically send the link of the livestream to your attendees. You can include the link in your email to attendees or send it out at a later time.

Where can I learn more about the coronavirus (COVID-19)?

Eventbrite Music FAQs

Can we encourage ticket holders to consider alternatives to refunds? If so, what are they?

    You can. Some music venues are encouraging ticket holders to consider foregoing the refund process for canceled shows altogether, asking fans to consider the cost of tickets already purchased as a donation to help support the venue and its staff. We’re also encouraging this on our end.

    Additionally, you can also use our integration with GiftUp! to provide a credit to one of your upcoming shows in lieu of a refund for canceled shows. To implement this, read our Help Center article.

    We recommend presenting these alternatives as an option for any shows that are no longer occurring, and continuing to honor refunds for those ticket holders that request them. You can share our attendee-facing COVID-19 landing page with your ticket holders to provide them with additional information and resources.

Does Eventbrite Music offer functionality to stream shows or live music online?

    We’re continually working to enhance and improve online event functionality on Eventbrite Music. Keep tabs on this page for more information and feel free to discuss online event options with your support representative.

I’m postponing, rather than canceling, an upcoming show. How do I communicate this to ticket holders, and what are my responsibilities?

    Let your ticket holders know that the upcoming show has been postponed and if possible, let them know the rescheduled date. Make sure the show status (and new date, if it’s scheduled) is updated on Eventbrite, your own website, and anywhere else it is displayed, like your social media accounts. For additional details, read this Help Center article.