What is Workato Jam:

Workato Jam is a full day, hands-on workshop where Workato experts will help you strategize, build, and test integration recipes for one of your current or upcoming projects. In just one day, you’ll go from discussing the processes you wish were automated, to creating a working automation you can use for your business.

Workato Jam will give you an opportunity to experience the Workato philosophy of building innovative solutions through rapid iterations first hand. The workshop is divided into multiple sessions that will accelerate your learning, empower you to tackle your company’s future integration challenges, and most importantly, leave you with tangible results!

What you will accomplish:

We value your time and commitment to doing more with Workato and it is important to us that you accomplish something valuable to your business by the end of the Workato Jam. You’ll leave with:

• A working prototype of an automated business workflow by integrating a combination of apps in cloud

• A “Workato Hero” Certificate

• A special prize for the winner of “Most Innovative Recipe”

• 1000 FREE Transactions

What you will build:

Building “Connected Support” with intelligent automation.

Together, we will take on the challenges of building workflows for your business. Here are some examples of the things we can do with Workato recipes:

• Personalize Customer Interactions -By providing a 360 degree view of Customer in real time to support teams by looking up profile information in CRM, order information in ecommerce app, promotion and offer data in marketing apps and support ticket status in CS apps.

• Improve Service Quality and SLA- Automate ticket/incident creation, tracking and status notification to keep support teams and customers in sync by integrating apps for CS/IT Ops (e.g. Zendesk/ServiceNow, project management (e.g. JIRA, Trello) and communication apps (e.g. text, phone, email notifications).

• Faster first contact response-Quickly answer and resolve customer questions for a smooth and efficient experience with automated responses or build friendly, interactive chatbots to greet and collect information to route appropriately.

• Resolve Product Bugs efficiently - Enable support and product & engineering teams to collaborate with automatic bug creation and tracking for support issues and to provide full visibility into customer conversations to both teams.

• Active Monitoring and Reporting- Automatically create tickets or incidents from monitoring tools (e.g. Splunk, NewRelic), chat (e.g. SMS) or incoming phone calls (e.g. RingCentral).

• Efficient Incident Management: Build workflows to improve efficiency of the incident management processes with smart categorization and prioritization (e.g. ServiceNow) , duplicate elimination and intelligent escalations (e.g. PagerDuty).

• And More - Any other business use case you may have, we will work together to get it working at WorkJam.

Schedule

8:30 AM - 9:00 AM | Breakfast

9:00 AM - 5:00 PM | Working Sessions + Lunch

5:00 PM -7:00 PM | Happy Hour

(all activities, meals, and beverages are complimentary)

What you need to get the most out of the Workato Jam:

• An active Workato account

• A brief description of the project you want to get done at the Workato Jam sessions

• Access to applications that will be used in building the recipe for your project

• Laptop (any OS w/ a browser that can connect to internet)

Complimentary Facilities:

• FREE Parking

• FREE WiFi

• Breakfast & Lunch

• Happy Hour