Question 1

Will I receive tracking information for my wine kit?

Accepted Answer

Yes. Tracking information will come directly from the vendor via UPS once the kit has shipped.

Question 2

When will my kit be shipped?

Accepted Answer

Kits will not ship until the week of January 20, 2025, and arrive in homes by February 11, 2025

Question 3

Can I ship to multiple addresses?

Accepted Answer

Your wine kit will be sent to the address you specify. If you need to ship a 2nd kit to another address, please place a second order and specify the desired shipping address.

Question 4

What happens if I want to add a kit, change the shipping address or cancel a kit?

Accepted Answer

To change your shipping address after January 17 you will need to contact UPS to adjust the shipment. Create a FREE UPS My Choice®' account to update shipping information. If you need to change your shipping address before this cutoff date, please reach out to PBS KVIE at 916-641-3663

Question 5

How quickly will I receive my order?

Accepted Answer

All kits will be shipped during the week of January 20 at the earliest, and all kits should arrive by February 11 as long as someone age 21+ with a valid ID is home to receive the kit. Note that UPS will make up to 3 attempts to deliver the wine-tasting kit.

Question 6

I was not home to receive my kit, now what?

Accepted Answer

UPS will leave an attempted delivery message if needed with their next intended drop off date. They will make up to 3 attempts.

Question 7

Can you guarantee delivery on a certain day or time?

Accepted Answer

Unfortunately, no.

Question 8

Can it be shipped to my PO Box?

Accepted Answer

No. Someone needs to be home to sign and prove that they are at least 21 years old.

Question 9

Do I have to be home to receive my wine kit?

Accepted Answer

Yes. This package needs to be signed upon delivery to prove that the receiver is age 21+.

Question 10

This is a gift. Will there be a receipt in the package?

Accepted Answer

When shipping out your order, a receipt, invoice, or packing slip is not included in the package.

Question 11

What should I do if my order was damaged in transit?

Accepted Answer

If your order was damaged in transit, please reach out to events@kvie.org or call 916-641-3663 for further assistance as soon as possible. Be sure to open your kit as soon as it arrives to ensure that all materials are accounted for.

Question 12

What do I do if my kit does not arrive in time?

Accepted Answer

This event will be recorded and sent to ticket holders a week after the event so you will still have the chance to sip along with Rick Steves and learn about the wines.

Question 13

Can kit purchasers include a customized note to their gift recipient?

Accepted Answer

Sorry, no.

Question 14

Can I ship kits to Canada?

Accepted Answer

Sorry, no.

Question 15

Where else can kits not be shipped?

Accepted Answer

Kits cannot be shipped to Canada, Alabama, Alaska, Arkansas, Delaware, Hawaii, Mississippi, Michigan, Montana, New Jersey, Rhode Island, and Utah.  Kits cannot be shipped to a PO Box

Question 16

Do I need to be 21+ to participate in this event?

Accepted Answer

Yes.

Question 17

Does everyone planning to taste need to purchase a ticket/ kit?

Accepted Answer

Each ticket comes with 6 bottles of mini wine, enough for two to share, if you would like to receive more wine, additional kits are needed but will only have to use ONE of the ZOOM links that will be sent out prior to the event.

Question 18

What is the shelf life of the mini wine bottles?

Accepted Answer

These wines are best enjoyed within 3-4 months, if unopened. Once opened, the wine should be consumed within a few days.

Question 19

What kind of wines are included in this kit?

Accepted Answer

6 mini bottles of wine (enough for two to taste) include two Whites, a Rose, and Three Reds.  All are from Italy. Varietals include Fiano, Grecanico, Rosato (Rosé Wine), Nerello Cappuccio, Nerello Mascalese, and Rosso di Italia (Red Wine).

Question 20

What is included in the wine tasting kit?

Accepted Answer

Wine-tasting kits are provided by our friends at In Good Taste but all communication about wine kits and the event should be with PBS KVIE.

Question 21

Do the wines need to be refrigerated?

Accepted Answer

The entire box that is shipped to you can be stored in the fridge. You may have heard that red wines should be served at “room temperature” but the optimal wine storage temperature is somewhere in the middle of 70F and 45F, so sticking the whole box in the fridge makes it easy!

Question 22

What do I need to prepare beforehand for this event?

Accepted Answer

Our first suggestion would be to have a strong internet connection! Next is to prepare the wine: Stick the entire kit in the fridge for at least 1 hour and open each mini bottle right before the tasting and let that wine breathe. Then you should gather your gear: At least 2 wine glasses and water.

Question 23

What wines come with my kit?

Accepted Answer

You will receive a list of wines in January as we get nearer to the event.

Question 24

Do you have any snacks recommended for the tasting?

Accepted Answer

You can pair any of your favorite snacks like pretzels or classic potato chips with these wines; or you could pair these wines with more classic snacks such as goat cheese, chocolate or an olive tapenade.

Question 25

Do I need a bottle opener?

Accepted Answer

No, all wines are twist open.

Question 26

Can I participate without the wine kit?

Accepted Answer

No.

Question 27

Is there a nonalcoholic version of the kit?

Accepted Answer

No.

Question 28

Where can I purchase more of this wine?

Accepted Answer

All wines can be purchased directly through: https://ingoodtaste.com/

Question 29

Can I share the Zoom link with a friend if I am unable to join the event?

Accepted Answer

No. PBS KVIE provides a recording of the event to ticket holders for a week following the event.

Question 30

I purchased my ticket before realizing I have a prior obligation. Will this event be recorded?

Accepted Answer

This event WILL be recorded and sent to ALL ticket holders a week following the event for you to experience the event on your own time.

Question 31

How can I submit a question(s) to Rick Steves?

Accepted Answer

You will be able to submit your questions to Rick (and the sommelier) during the event using the Q&A Zoom feature. Attendees will be able to “upvote” the questions they want to hear asked the most. We will focus on the questions with the most votes.  We cannot promise all questions will be answered.

Question 32

What do I do if I cannot find a Zoom link?

Accepted Answer

The team at PBS KVIE will be prepared to answer questions from ticketholders leading up to 2pm PT on 2/11. After that, GBH, the event’s presenting station will be available to help. Anything that the station’s customer service person/team cannot answer should be sent to events@wgbh.org

Question 33

Will Rick Steves be able to give a shoutout during the event?

Accepted Answer

No.

Question 34

How do I get my Zoom link for this event?

Accepted Answer

The Zoom link will be sent to all ticket purchasers immediately following their purchase of the ticket in their confirmation email. Attendees may need to access their email’s JUNK/SPAM FOLDER to find this email.  Please contact PBS KVIE if you have questions.

Question 35

Will the event be captioned?

Accepted Answer

YES! Captions will be provided by our friends at Partners Interpreting. Do you need any additional accommodations that we should be made aware of to participate in this event? We will do our best to accommodate your request. Reach us at info@wgbh.org at least one week before the event.

Question 36

What do I do if I am having technical difficulties during the event?

Accepted Answer

The team at PBS KVIE will be prepared to answer questions from ticketholders leading up to 2pm PT on 2/11. After that, GBH, the event’s presenting station will be available to help. Anything that the station’s customer service person/team cannot answer should be sent to events@wgbh.org

Question 37

I have never used Zoom, what do I do?

Accepted Answer

Before this event, you will need to download Zoom. Zoom is free to the public and you can download it here. If you already have Zoom you will not need to download the platform again.

Question 38

The wine did not get to me until AFTER the event, I would like to be refunded for this event.

Accepted Answer

We are terribly sorry the wine kit was not delivered on time. This event has been recorded and will be sent to all ticket holders 1 week after the event. We hope you are still able to enjoy the event. We will still issue you a refund due to the inconvenience.

Question 39

Is there a tax benefit for this event?

Accepted Answer

No.

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