WFH Alliance July Meeting:
Return with Intention: Navigating RTO Mandates Thoughtfully
Guest Speaker:
Keith Parris - VP of Contact Center & Ops, BCU | CX Advisory Council, The George Washington University School of Business | Nissan 300zx Fanatic
While the vast majority of contact centers aren't facing broad return-to-office mandates, for those that are, the impact can be significant. This session will explore how to navigate RTO transitions in a way that balances business objectives with employee well-being. We’ll hear from Keith Parris who navigated a shift like this witih transparency, flexibility, and intention—minimizing disruption while maintaining trust. From communication strategies to hybrid scheduling models, you’ll gain insights into what’s worked (and what hasn’t). Whether you're planning a phased return or responding to top-down directives, this session offers practical guidance rooted in empathy and operational effectiveness. Join us to learn how to lead through this change with clarity and confidence.
Event invite with virtual meeting link will be sent several days before the event.
