We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Course Objectives:Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

You Will:By the end of this workshop, participants will be able to:

Understand the difference between hearing and listening
Know some ways to improve the verbal skills of asking questions and communicating with power.
Understand what non-verbal communication is and how it can enhance interpersonal relationships.Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
Understand how the use of facts and emotions can help bring people to your side.
Identify ways of sharing one’s opinions constructively.
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Target Student: Course Core Competencies:

Module 1: Verbal Communication SkillsTopic A: Listening and Hearing: They Aren’t the Same ThingTopic B: Asking QuestionsTopic C: Communicating with Power

Module 2: Non-Verbal Communication SkillsTopic A: Body LanguageTopic B: The Signals You Send to OthersTopic C: It’s Not What You Say, It’s How You Say It

Module 3: Making Small Talk and Moving BeyondTopic A: Starting a ConversationTopic B: The Four Levels of Conversation

Module 4: Moving the Conversation Along Topic A: Asking for ExamplesTopic B: Using RepetitionTopic C: Using Summary QuestionsTopic D: Asking for Clarity and Completeness

Module 5: Remembering NamesTopic A: Creating a Powerful IntroductionTopic B: Using MnemonicsTopic C: Uh-Oh…I’ve Forgotten Your Name

Module 6: Influencing SkillsTopic A: Seeing the Other SideTopic B: Building a BridgeTopic C: Giving In Without Giving Up

Module 7: Bringing People to Your SideTopic A: A Dash of EmotionTopic B: Plenty of FactsTopic C: Bringing It All Together

Module 8: Sharing Your OpinionTopic A: Using I-MessageTopic B: Disagreeing ConstructivelyTopic C: Building Consensus

Module 9: Negotiation BasicsTopic A: PreparationTopic B: OpeningTopic C: BargainingTopic D: Closing

Module 10: Making an ImpactTopic A: Creating a Powerful First ImpressionTopic B: Assessing a SituationTopic C: Being Zealous without Being Offensive

WCLI Interpersonal Skills

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