Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.

Course Core Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Discuss how soft skills are important to success in the workplace

Understand the 10 key soft skills everyone should have

Use soft skills to relate more effectively to others in the workplace

Understand how to use soft skills to communicate, problem-solve, and resolve conflict

Apply soft skills to specific situations

Module 1: What are Soft Skills?

Topic A: Definition of Soft Skills

Topic B: Empathy and the Emotional Intelligence Quotient

Topic C: Professionalism

Topic D: Learned vs. Inborn Traits

Module 2: Communication

Topic A: Ways We Communicate

Topic B: Improving Nonverbal Communication

Topic C: Listening

Topic D: Openness and Honesty

Module 3: Teamwork

Topic A: Identifying Capabilities

Topic B: Get Into Your Role

Topic C: Learn the Whole Process

Topic D: The Power of Flow

Module 4: Problem-Solving

Topic A: Define the Problem

Topic B: Generate Alternative Solutions

Topic C: Evaluate the Plans

Topic D: Implementation and Re-Evaluation

WCLI 10 Soft Skills You Need

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