During this training session we'll expand the customer service approach into building a customer-focused culture that trains your staff to delight your customers.
Workshop Presenter, Robert Towle, MBA:
Robert has over 35 years of experience in Finance, Supply Chain, Information Technology, and Intelligent Automation, in both the public and private sectors. He has managed multiple transformation projects and has held multiple roles managing finance operations in the U.S., U.K. and in multiple locations in India. Since 2013, he has led engagements in both the private and public sectors.
Robert holds an MBA with dual concentrations in Finance and Information Technology from Auburn University, as well as Project Management Professional (PMP), ISO 9000, and Six Sigma training. Prior to consulting, he served in senior executive roles Finance (including CFO and Controller roles) in highly-matrixed environments. He has supported small businesses in Southwest and Northern Virginia and supported over 300 franchise locations throughout his career.
If you have questions about this event, please contact Kathy Deacon directly by email at kathy.deacon@sbsd.virginia.gov.
