Virtual 9-1-1 QA Training Day w/NICE & Voice Products

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Virtual 9-1-1 QA Training Day w/NICE & Voice Products

By Denise Amber Lee Foundation

When and where

Date and time

Thursday, June 11, 2020 · 11am - 4pm CDT


9-1-1 QA Webinar w/NICE & Voice Products


The Denise Amber Lee Foundation, NICE Public Safety and Voice Products are pleased to offer you this complimentary Virtual 9-1-1 QA Training Day. Join us from the comfort of your office or home. Register now to reserve your seat in this on-line session.

The Denise Amber Lee tragedy in Florida in 2008 rocketed to the national attention because of the absolute perfect storm of errors and mistakes made that day. This story was highlighted on Dateline NBC, Primetime 20/20, Dr. Phil, Larry King, Good Morning America, and the Today Show.

The Denise Amber Lee Foundation was a driving force behind the first ever, ANSI Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points. Five foundation board members were part of the national workgroup that crafted the document, including foundation president Nathan Lee, Denise’s husband and Sherrill Ornberg, the creator of the Standard's QA scoring sheets, implementation instructions and performance scoring, Come and hear these two inspirational speakers as they motivate you to create comprehensive quality assurance/quality improvement processes for your communications center.

Attend the complimentary Virtual 9-1-1 QA Training Day to learn:

  • Why a consistent and effective QA/QI process is vital (legally and professionally) to your PSAP.
  • The components of the QA/QI program and how to objectively evaluate the performance of public safety communications personnel no matter your agency's size.
  • How to create and implement a successful QA/QI program and ensure staff buy in.
  • How to leverage your QA/QI program to reduce employee turnover and boost confidence and performance.

Sponsored by NICE Premier Partner Voice Products

* Non-sponsoring vendors and consultants may not register.

About the organizer

The Denise Amber Lee Foundation was founded by Denise’s husband, Nathan Lee in June of 2008, 6 months after her tragic death. He has made it his life’s mission to travel the country telling her story, to help 911 centers across the country try to avoid a similar occurance to someone else. The Denise Amber Lee Foundation mission is:

To support and Promote Public Safety through:               

  • Uniform training
  • Standardized Protocols
  • Defined Measurable Outcomes(Quality Assurance)
  • Technological Advances to 911 with an emphasis on wireless location

The foundation wants to use the emotional power of Denise’s story to motivate and inspire 911 personnel to remember why they do what they do. Arguably one of the most difficult professions on the planet, the foundation wants to remind them how important they are what a critical role they play everyday in Public Safety.