Verbal De-escalation Workshop for Business and Public Service

Verbal De-escalation Workshop for Business and Public Service

  • ALL AGES

An interactive workshop for customer service, warehouse workers, security officers, law enforcement and anyone that works with the public.

By Michael @ Tri-Balance Consulting LLC

Date and time

Tuesday, June 10 · 8:30 - 11am CDT.

Location

1350 Concourse Ave

1350 Concourse Avenue Memphis, TN 38104

Agenda

8:30 AM - 9:00 AM

Registration

Host

9:00 AM - 9:15 AM

Meet and Greet

Host/Participants

9:15 AM - 9:45 AM

What is Verbal De-escalation and how does it work?

Host

9:50 AM - 10:30 AM

Communication Skills/Practice Scenarios/Questions

Host/Participants

10:35 AM - 11:00 AM

Practice Scenarios /Questions

Host/Participants

About this event

  • Event lasts 2 hours 30 minutes
  • ALL AGES
  • Free venue parking

Welcome to the Verbal De-escalation Workshop for Business and Public Service! Join us for a day of learning and growth as we explore effective communication strategies to handle tense situations in the workplace and public service settings.

Date: Tuesday June 10, 2025

Time: 9:00 AM

Location: 1350 Concourse Ave/Church Health Community Room/ 1st Floor

During this workshop, you will learn valuable de-escalation techniques that can help diffuse conflicts and improve relationships with customers, clients, and colleagues. Our experienced trainers will provide practical tips and scenarios to help you navigate challenging interactions with confidence.

Don't miss this opportunity to enhance your communication skills and create a more positive work environment. Register now and take the first step towards becoming a master of de-escalation!

Frequently asked questions

Do I have to wear any special clothing?

No, there will not be any physical contact, only verbal.

How long is the workshop?

90 minutes

Who can attend?

Anyone that works with the public, teachers, policeman, security officers, warehouse workers.

Is there a certificate that will be awarded for the training?

The training is free. If you would like a certificate of a two-year certification after the workshop, that is $69.00. You are not obligated to be certified, only if you would like to for job purposes.

Tags

Organized by

Michael @ Tri-Balance Consulting LLC
FreeJun 10 · 8:30 AM CDT