The AgingWell Hub at Georgetown University’s McDonough School of Business is inviting innovators, businesses, organizations, and agencies across the spectrum of healthy aging to an interactive session on the Value of Collaborative Consumer Experience Mapping. This half-day convening will include presentations and expert panels on how the process of bringing together multi-sector working groups to better understand a customer journey has transformed the work of organizations and enterprises.

The panels will detail how the power of person-centered application of research, data, and insights in a cross-sector, collaborative working group draws on the collective expertise and lens of participating organizations to better understand how person-centered design can transform service delivery and care.