Understanding Conflict & Simple Tools for De-escalation

Conflict happens at home, at work, and in everyday life — and it’s a normal part of being human. But when emotions get hot, it’s easy to say or do something that makes things worse instead of better. In this hands-on session, participants will learn what conflict really is, how anger escalates, and a simple three-step method for calming tense situations.

By the end of the session, participants will be able to:

• Define what conflict is and isn’t
• Describe and recognize the stages of anger.
• Apply a simple 3-step process for de-escalating tense moments.

This Ascend Community Workshop is presented by KJR Consulting. KJR Consulting is a trusted partner for companies, organizations and teams seeking better alignment, better engagement, and better results. KJR focuses on organizational health, helps leaders diagnose specific problems, and provides the knowledge, insight, and tools to achieve success.

The event is part of the Ascend Community Workshop series. Seats are limited, and pre-registration is required. Refreshments will be available.