This comprehensive 3-hour training is designed to enhance the skills of services professionals serving high-risk communities. Focusing on trauma-informed care and restorative justice principles, this session offers practical, actionable strategies to support clients affected by violence, trauma, and systemic injustice. Participants will gain a deeper understanding of the intersection between trauma, justice, and social service, and will leave with enhanced case management techniques, as well as tools to create safe, supportive environments for their clients. Through expert guidance and real-life case scenarios, participants will learn how to build trust, foster resilience, and create sustainable pathways to healing for clients. This session incorporates interactive exercises and group discussions that encourage a collaborative approach to case management, equipping attendees with new insights on how to work holistically and compassionately with high-risk individuals and communities. By the end of this training, participants will: gain an understanding of trauma and its impact on case management and the people served. Learn the principles of restorative justice and how to apply them to their work. Understand the role of outreach workers and case managers in creating healing-focused, culturally sensitive service environments. Develop practical strategies for fostering collaboration, empowerment, and trust in high-risk communities.
