The Tools + Tactics in Action workshop gives New York City employees a hands-on introduction to Civic Service Design Tools + Tactics, a service design methodology tailored specifically for the public sector.

The half-day workshop will walk you through all steps of the design process. All participants will walk away with:

• An applied understanding of the basics of service design, and how it can be used to improve government programs and services
  
  
• The ability to identify opportunities to apply Civic Service Design Tools + Tactics in your own context
  
  
• An understanding of how the Service Design Studio can support your work
  
  
• Confidence to begin planning a sprint of design research to gain valuable insights from the people who use and deliver your program or service

Tools + Tactics in Action is held every 6 weeks. Attendees can come by themselves or sign up with a team,* and must bring a project, program, service or idea that they would like to use the design process to improve.The workshop includes a 1/2 hour lunch break, so bring your own or we can recommend good spots close by.

*All team members must individually RSVP!

Questions? Reach out to cbauer@nycopportunity.nyc.gov.