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Tools + Tactics in Action Workshop
When and where
Date and time
Location
DoITT 2 MetroTech Center 4th Floor, Purple Room Brooklyn, NY 11201
Map and directions
How to get there
Description
The Tools + Tactics in Action workshop gives New York City employees a hands-on introduction to Civic Service Design Tools + Tactics, a service design methodology tailored specifically for the public sector.
The half-day workshop will walk you through all steps of the design process. All participants will walk away with:
- An applied understanding of the basics of service design, and how it can be used to improve government programs and services
- The ability to identify opportunities to apply Civic Service Design Tools + Tactics in your own context
- An understanding of how the Service Design Studio can support your work
- Confidence to begin planning a sprint of design research to gain valuable insights from the people who use and deliver your program or service
Tools + Tactics in Action is held every 6 weeks. Attendees can come by themselves or sign up with a team,* and must bring a project, program, service or idea that they would like to use the design process to improve.The workshop includes a 1/2 hour lunch break, so bring your own or we can recommend good spots close by.
*All team members must individually RSVP!
Questions? Reach out to cbauer@nycopportunity.nyc.gov.