Multiple Dates
Tools + Tactics in Action Workshop
Event Information
Description
The Tools + Tactics in Action workshop gives New York City employees a hands-on introduction to Civic Service Design Tools + Tactics, a service design methodology tailored specifically for the public sector.
The half-day workshop will walk you through all steps of the design process. All participants will walk away with:
- An applied understanding of the basics of service design, and how it can be used to improve government programs and services
- The ability to identify opportunities to apply Civic Service Design Tools + Tactics in your own context
- An understanding of how the Service Design Studio can support your work
- Confidence to begin planning a sprint of design research to gain valuable insights from the people who use and deliver your program or service
Tools + Tactics in Action is held every 6 weeks. Attendees can come by themselves or sign up with a team,* and must bring a project, program, service or idea that they would like to use the design process to improve.The workshop includes a 1/2 hour lunch break, so bring your own or we can recommend good spots close by.
*All team members must individually RSVP!
Questions? Reach out to cbauer@nycopportunity.nyc.gov.
Organizer Service Design Studio at the Mayor's Office for Economic Opportunity
Organizer of Tools + Tactics in Action Workshop
The Service Design Studio at the Mayor's Office for Economic Opportunity helps the City of New York to better meet the needs of its most vulnerable residents through service design methods – emphasizing a holistic approach, partnering the people who use services with the public servants and nonprofit providers who deliver them. We host office hours, events, and workshops and also publish the NYC Civic Service Design Tools + Tactics resource. Learn more at nyc.gov/servicedesign