About This Event
Transform client relationships in our exclusive masterclass. Learn to identify the 'right' clients through values alignment, deliver personalized experiences, and turn challenges into loyalty-building opportunities with a powerful service recovery technique.
Key Objectives:
- Identify values & align with ideal clients for success
- Leverage the 3 A's Framework to create personalized experiences
- Use a service recovery strategy to turn challenges into trust-building moments
Meet Your Speaker
Michelle Villatoro - CEO & Founder, Just Think Hospitality, INC.
Michelle brings 20+ years of experience in aligning teams and building service cultures. She has trained 24,000+ individuals across 40+ brands and helps leaders operationalize values for lasting client success. Through her Hospitality Accelerator program, Michelle equips leaders to enhance engagement, streamline processes, and scale excellence, empowering them to build stronger client relationships and drive sustainable results.
Perfect For:
- Business owners & entrepreneurs
- Agency & client service professionals
- Leaders managing client relationships
About Together Digital
Together Digital is a network of women dedicated to accelerating each other's career growth and success. Our members are experienced digital professionals, executives, and entrepreneurs who benefit from:
- 12 Masterclasses Per Year like this one, featuring industry experts
- Weekly Virtual Events for continuous learning and networking
- Dedicated Peer Groups for working parents and business owners
- In-Person Chapter Events across multiple cities
- 24/7 Slack Community for real-time support and connection
Ready to Transform Your Client Relationships?
BECOME A MEMBER:
- First Month Trial: $25 (same price as this single masterclass!)
- Get unlimited access to all 12 annual masterclasses
- Plus our entire suite of professional development resources
- Continue for just $45/month after your trial
