To Thine End Users Be True: The Role of UX in an Agile Team

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Government and industry practitioners discuss and debate on why UX in the public sector is hard to get right. Discover what’s causing communication and talent gaps in the procurement of UX services — and how agencies and contractors can start working together to solve the puzzle of government user experience.


Mike Palmer | DHS Digital Service

Rachel Kroft | CivicActions

Dana Chisnell | Center for Civic Design

Michael Akindele | Product Design / Technology Innovation

Charles Tsui | Appian Corporation / Code Modern

Christy Hermansen | General Services Administration


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