The Truth About Customer Journey Mapping with Dave Seaton, CCXP

The Truth About Customer Journey Mapping with Dave Seaton, CCXP

Is customer journey mapping just a tired fad from 2013? Or does it actually provide business value?

By CXPA Madison/Milwaukee Network

Date and time

Location

Online

About this event

  • Event lasts 1 hour

In this interactive session, journey mapping expert Dave Seaton will discuss:

  • Why half of journey mapping initiatives fail and what to do instead
  • Overcoming limiting beliefs about journey mapping to achieve success
  • The future of customer journey mapping in the age of AI and automation

Don’t miss this chance to see how customer journey mapping stays relevant in 2025.

About Dave Seaton, CCXP

Dave Seaton is an award-winning consultant, entrepreneur, and founder of Seaton CX—a customer experience consulting firm—helping companies grow profitably by understanding and serving their customers.

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CXPA Madison/Milwaukee Network
Free