The Power of Active Listening: Transforming Communication and Connection

Live Webinar or Recording

January 26, 2026, 2:00 pm - 3:00 pm Eastern

Credit: ATAAA: 1, ATAOP: 1, IAAP: 1 (Live Only)

Great leaders don’t just hear, they actively listen. Active listening is a foundational, yet often overlooked, leadership skill that fosters trust, deepens collaboration, and enhances human connection. In this engaging and practical session, participants will learn to move beyond surface-level hearing to develop meaningful understanding and build stronger, more effective relationships across their teams and organizations.

Through interactive discussion and real-world examples, this webinar will guide attendees in applying intentional listening techniques that improve decision-making, minimize conflict, and boost team engagement. Leaders who master active listening not only enhance their communication skills but also strengthen their influence and impact at every level of the organization. Whether you're leading a small team or a large enterprise, this session will provide valuable tools to elevate your leadership presence and foster a culture of connection.

• Understand the core principles and behaviors that define active listening and distinguish it from passive hearing.
• Demonstrate effective listening techniques to build trust, empathy, and stronger workplace relationships.
• Apply active listening strategies to improve collaboration, feedback, and communication outcomes in leadership interactions.

This webinar offers powerful, practical techniques to help you become a more empathetic and effective communicator—an essential asset in today’s dynamic workplace. Investing in your listening skills can dramatically enhance your leadership impact and the quality of your professional relationships.

Guest Speaker: Melissa Severance - Inspire Big Dreams

Level: Basic

Format: Live Webcast

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.