The Customer Experience Advantage Workshop
Learn proven strategies to boost revenue by transforming your customer experience with insights from Unreasonable Hospitality.
Date and time
Location
23 Chestnut St
23 Chestnut Street North Brookfield, MA 01535Refund Policy
Agenda
9:30 AM - 10:00 AM
Coffee, Tea and Networking Opportunity
10:00 AM - 12:00 PM
Workshop Session (with break)
12:00 PM - 1:00 PM
Casual Lunch on Site (Provided) with Ongoing Discussion
1:00 PM - 4:00 PM
Workshop Session (with Break)
About this event
- Event lasts 5 hours 30 minutes
- Free venue parking
If customers are slipping through the cracks, it’s not your fault. Most businesses were never taught how to deliver the kind of experience that drives loyalty and sales.
This workshop changes that.
In one focused day, you’ll map out your customer journey from start to finish, spot where you’re losing people, and get practical, powerful ways to turn every touchpoint into a growth opportunity.
You’ll leave with:
✅ A clear customer journey map
✅ Actionable strategies to improve conversions
✅ A fresh perspective on how to grow without more marketing
This is the official Unreasonable Hospitality Certified Workshop—delivered in a relaxed, inspiring space with just 8 guests for meaningful connection and personalized support.
If it helps you save even one sale? It’s already paid for itself.
Spots are limited to just 8 people and they go fast.
If you're ready to turn missed opportunities into real growth, get your ticket now and let’s build a customer experience that sells for you.
Frequently asked questions
There is ample on street parking close to my home and also a few off street parking spot. Please reach out if you have any specific questions!
Unreasonable Hospitality is a transformative approach to customer service based on Will Guidara’s best-selling book. It’s about going above and beyond expectations to create unforgettable customer experiences that build loyalty and drive revenue. This workshop will teach you how to implement these s
This workshop is ideal for business owners, entrepreneurs, and anyone in customer-facing roles who wants to elevate their service, create memorable customer experiences, and increase revenue. Whether you're in hospitality, retail, or any industry with customer interactions, you’ll benefit from this.
You’ll learn practical, hands-on strategies for: - Surprising and delighting your customers - Creating lasting emotional connections - Building a culture of exceptional service within your team - Implementing these strategies to boost customer loyalty and increase revenue
By applying the principles of Unreasonable Hospitality, you'll elevate your customer experience, increase client satisfaction, and ultimately drive more revenue. You'll leave with actionable steps to implement immediately, transforming the way you interact with customers and setting your business ap
As this is my first time delivering this workshop, I’m offering a special, limited-time price. This exclusive offer provides a unique opportunity to experience the transformative power of Unreasonable Hospitality at a reduced rate. Don’t miss out on this special pricing!
The workshop will be held at a beautiful, historic mansion in the heart of the Brookfields in Central Massachusetts. It’s a peaceful, inspiring venue that will transport you from the day-to-day, allowing you to focus entirely on your business growth.
Bring your creativity, ideas, and any challenges you’re facing in your customer experience. This is a hands-on workshop, so come ready to actively participate and work on strategies that will directly benefit your business.
Yes! We’ll have light refreshments available throughout the day to keep you energized and focused as well as a casual lunch. Please let us know if you have any specific dietary needs in advance.
We want you to be confident in your decision to attend. If for any reason you are unable to attend, please let us know as soon as possible. We will provide a refund up to 7 days before the event date. And if you find yourself ill closer to the event, reach out for special cancellation accommodation.