Finding the Value in CX and EX: Making a Business Case for "Experience" Strategies

Date and Time:

Thursday, October 29, 2020 - 11:45 AM (CDT) - 1:00 PM (CDT)

Event Experience:

FarWell Hosted Zoom Webinar

Missed the event? Here is a link to the event recording.

About this workshop:

Every interaction an organization has with its customers is an opportunity to WOW them, gaining raving fans through exceptional experiences. How an organization makes people feel – customers and employees – is a key differentiator for any business. Leaders who intentionally design an experience strategy actively develop a competitive advantage over others in their industry.

There are a number of internal impacts businesses should consider in their corporate planning as the organization commits to providing exceptional experiences. In this session, we will explore various business cases that can help build support for investing the time and resources to create a comprehensive customer and employee experience strategy.

Key Attendee Takeaways:

Identification of external and internal business impacts related to the customer experience.

Understanding of the relationship between customer experience and employee experience.

Real-world examples of organizational changes designed to positively impact the customer experience.

Insights which can be applied to begin building your customer experience strategy.

Registration:

The deadline to register is Wednesday, October 28, 2020 by 4:00 PM (CDT).

Limited spots available.

Registered participants will receive an email prior to the event with the Zoom login information.

Registrations are closed

The Business Value of CX and EX Strategies