The Art of Customer Service
The Art of Customer Service: Building Trust Through Emotionally Intelligent Customer Conversations - Tampa, FL
Date and time
Location
Hill Valley Suites
1211 Tech Blvd Suite 109 Tampa, FL 33619Refund Policy
About this event
- Event lasts 2 hours 30 minutes
The Art of Customer Service: Building Trust Through Emotionally Intelligent Customer Conversations
In-person Location: 1211 Tech Blvd Suite 109, Tampa, FL 33619 (near I-75 & Adamo Dr)
In today’s competitive market, customer service isn’t just about solving problems—it’s about building trust. How you speak, listen, and respond in everyday interactions can determine whether a customer returns—or never comes back.The Art of Customer Service: Building Trust Through Emotionally Intelligent Customer Conversations is a highly interactive, practical training designed for individuals who work in retail and service-based businesses. This course equips workers with the skills to speak professionally, respond with empathy, and confidently engage with customers from all generations, backgrounds, and walks of life.
In this training, you will learn how to:
- Speak professionally in challenging customer scenarios, including how to discuss price increases or policy changes with clarity and respect
- Apply emotional intelligence to handle difficult interactions with calm and care
- Understand their communication style and how it impacts service
- Connect meaningfully with customers of all ages, races, and generations
- Build trust in every conversation—even with irate customers
This course helps you develop real skills you can use immediately to enhance the customer experience and strengthen your company's reputation. We will go beyond basic customer service—it will help you show up with confidence, compassion, and professionalism in every interaction.
Each Participant Will Receive:
- A DISC Personality/Behavioral Styles Assessment to increase self-awareness and adaptability
- A Customer Communication Cheat Sheet with professional phrasing and tips for tough conversations
- The option for a 30-minute 1:1 coaching follow-up after the training for personalized support
Who Should Attend:
Frontline employees, sales associates, call center teams, and anyone who interacts with customers in person or by phone.
Frequently asked questions
If you would like to enroll more than one person, please email us directly at andrea@elitebusinessperf.com. We’ll provide a custom invoice and ensure all participants are properly registered for the training.
Yes! If you have questions about the training content, we are happy to provide an overview and walk you through the learning objectives. Please email us at andrea@elitebusinessperf.com to schedule a quick call.
Absolutely. We specialize in tailoring content to meet the unique needs of each organization. If you’re interested in a private session or customized program for your team, please email us at andreato explore available options.
Yes. All participants who complete the training can request a certificate of completion, which can be used for professional development records and training documentation.
If a participant is unable to attend, we ask that you notify us as soon as possible. We will do our best to accommodate a transfer to a future training date or offer a 1:1 session, if available.