Telephone Debt Collection Workshop in Dunedin
Multiple dates

Telephone Debt Collection Workshop in Dunedin

Learn effective phone techniques to recover debts professionally, handle objections, and maintain positive customer relationships.

By LeadFlake

Location

For venue details, reach us at info@leadflake.com

PH: + 61(0) 2 80155605 Dunedin, South Island 9016 New Zealand

Refund Policy

Refunds up to 7 days before event

Agenda

Module 1: Introduction to Debt Collection

● The essential attitude, skills, and knowledge of a successful debt collector. ● Overview of the four different types of debtors. ● Understanding the debt collection account fact sheet.

Module 2: The Debt Collection Call Process

● Step-by-step guidance for executing a successful debt collection call. ● How to handle debtor stalls, objections, and debt disputes. ● Developing the right mindset for a successful debt collection ...

Module 3: Debt Collection Best Practices and Techniques

● The “Close Out” technique for concluding calls effectively. ● Strategies for debt collection negotiations. ● Top 10 telephone debt collection best practices and techniques.

About this event

  • Event lasts 8 hours

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.

The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.

Target Audience:

This course is ideal for:

  • Debt collectors
  • Call center agents handling debt collection calls
  • Credit department staff

Learning Objectives:After completing this course, participants will be able to:

  • Follow a structured, step-by-step debt collection call process.
  • Increase confidence when handling challenging collection calls.
  • Understand and practice effective debt collection techniques.
  • Master best practices in debt collection conversations and negotiations.

Prerequisites:

No formal prerequisites are required.

Course Materials:

Participants will receive:

  • A course manual with presentation slides
  • Reference materials to support their learning.

Technical Requirements:

For eBooks:

  • Internet access for downloading the eBook.
  • Laptop, tablet, smartphone, or eReader (excluding Kindle).
  • Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).
  • Instructions for downloading and activating the eBook will be provided.

Certification:

Upon completing the training, You will receive a Course Completion Certificate from Leadflake.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Frequently asked questions

What Does Leadflake provide me on the day of the course?

We provide Course Materials, Lunch/Beverages and Course Completion Certificate.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@Leadflake.com and within 7-14 working days you get your money back.

How do I enroll in a course?

You can reach us at info@Leadflake.com or enroll through our website.

Is the course available online or in-person?

We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.

What is the duration of the course?

The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.

Do you provide group discount?

Yes, we do provide up-to 25% of discount for the group registration.

Will I receive a certificate upon completion of the training?

Once you complete the training, you will receive a globally recognized Course Completion Certificate.

Can I switch my registration to different course if required?

Yes. You can switch your registration to a different course with a week prior notice.

Are your instructors are qualified and certified?

Our subject matter experts are from relevant industries and are certified.

How many credits will I be eligible for?

You will be credited with 8 PDUs on completion of this training.

Organized by

LeadFlake

Leadflake delivers expert-led training programs designed to boost professional skills and organizational performance. Our events include workshops, webinars, and certification courses across diverse domains like leadership, IT, communication, project management, and more. Join us to learn, grow, and stay ahead in your career.

Early bird discount
From NZ$576.15
Multiple dates