TechDoctor+/Intro to Patient Experience

Who is This Best For?

• The High Achiever: Students who want to secure top residency spots and understand that high patient ratings are now a key performance metric in competitive hospitals.
• The Efficiency Seeker: Students who value their time and want to learn how to manage rounds without getting bogged down by "chatty" or difficult interactions.
• The Future Leader: Those aiming for roles in administration or private practice who need to understand the business side of patient loyalty and reimbursement.
• The Risk-Averse: Students who want to understand the legal implications of communication and how to "malpractice-proof" their practice through rapport.

What's In It For You?

You are mastering anatomy, pharmacology, and pathology. But in the real world, your clinical brilliance can be overshadowed by poor communication. This lecture isn't just about "being nice"—it’s about protecting your time, your license, and your reputation.

• Save Time: Learn how investing 2 minutes in rapport-building upfront saves you 10 minutes of explaining later.
• Reduce Malpractice Risk: Data consistently shows that patients rarely sue doctors they like and trust, even when errors occur.
• Boost Your Metrics: In the modern job market, your "soft skills" are measured by hard data (Press Ganey/HCAHPS). High scores = career leverage and negotiating power.

Lecture Overview

This session bridges the gap between the textbook and the bedside. We will dismantle the myth that Patient Experience (PX) is just "hospitality." Instead, we will examine PX as a clinical discipline that directly impacts diagnostic accuracy and treatment adherence.

You will leave with a toolkit of behavioral strategies that streamline your patient interactions, making your rounds more efficient and your outcomes more predictable.

Key Learning Objectives

1. Calculate the "Trust Tax": Analyze how low-trust interactions slow down your workflow, increase non-compliance, and lead to repetitive visits.
2. Master Clinical Empathy 101: Acquire specific, repeatable phrases that de-escalate angry patients instantly, allowing you to get back to the medicine.
3. Control the Metric of "You": Understand exactly how you are being scored by patients and future employers, and learn how to ace these metrics without faking it.

A #Food4Thought: Why patients hate their own data—and how design can fix the literacy gap.