This one-day Supervisory Boot Camp is an introduction to supervision, designed for those who’ve received little to no formal training. Throughout the day, participants will learn several critical skills, including how to make the transition from individual contributor to supervisor; how to recognize, understand, appreciate, and adjust to communication style differences, and how to positively manage and resolve conflict.
The workshop includes everything supervisors need, including tips, real-life examples and situations, practical solutions, sharing and learning with peers, and takeaways they can use right away. Employee engagement research tells us training and developing employees is one of the best ways to retain them. So, register your supervisors today and set them up for success – yours and theirs!
Key Takeaways:
· Understand supervisory roles and responsibilities
· Apply criteria to expectation setting
· Establish a system of regular interaction and demonstrate trust-building behaviors
· Engage in the active listening communication process
· Identify Wiley DiSC® social styles and behavioral tendencies
· Understand the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict handling modes
· Formulate strategies to manage and resolve conflict
· Apply tools for dealing with challenging people and situations
Are you an ERC or AWT Member? Members get 10% off with coupon code: ERCMEMBER10
Requesting an Accommodation?
ERC is committed to making events accessible to all. If you require or have questions regarding an accommodation to participate in this training, whether for a virtual or in-person class, please contact ERC Training at Training@yourerc.com in advance of the event date (two weeks is preferred). We're happy to assist you!
