Question 1

Can siblings of children with ALN attend these sessions?

Accepted Answer

Yes, siblings of children with ALN can attend but will need to have a booked ticket.

Question 2

Do parents/carers/guardians need a ticket?

Accepted Answer

No, tickets are only required for children attending the session.

Question 3

Are tickets required for the morning weekday relaxed sessions?

Accepted Answer

Yes, these sessions are now bookable in the same way as the Wednesday afternoon sessions.

Question 4

Do I need to book every week?

Accepted Answer

Yes, each session must be booked individually.

Question 5

How long does the session last?

Accepted Answer

The morning sessions last 55 minutes, the first afternoon session is 50 minutes and the second session is 1 hour.

Question 6

If I attend without a booking, will I be allowed to enter?

Accepted Answer

No - to help us manage these sessions, all children attending must have a booking.

Question 7

What is the latest I can book onto a session?

Accepted Answer

Bookings for morning relaxed sessions will close at 9:00 on the day of the session.  Wednesday afternoon session bookings will close at 13:00 on the day of the session.

Question 8

If I am booked onto the early session, can I stay on for the second session?

Accepted Answer

Unless a booking has been made for both sessions, you will have to vacate the splashpark at the end of the first session. This is to help us manage numbers for these sessions.

Question 9

Why are some sessions less than an hour?

Accepted Answer

This is to allow time for the site to be vacated before allowing admission to the second session. Team members will advise you when the session is coming to the end.

Question 10

How do I cancel?

Accepted Answer

If you can no longer attend, please cancel your booking through Eventbrite to allow someone else the opportunity.

Question 11

Bookings for morning relaxed sessions will close at 9:00 on the day of the session.  Wednesday after

Accepted Answer

We reserve the right to ask for proof - a letter confirming their diagnosis / condition - in certain circumstances - but not as a rule and not as a requirement to book.

Splash 'Port Wednesday Relaxed sessions