1. Introduction to property insurance claims
• Understanding the flow of a property insurance claim.
• Clarifying the contractor’s role vs. the adjuster’s role.
• How to support homeowners without crossing into public adjusting.
2. Documentation best practices
• Capturing accurate photos and videos of property conditions.
• Creating organized job files for transparency.
• Manufacturer guidelines and building code references contractors can use.
3. Policy awareness (for educational purposes only)
• General differences between common policy types (e.g., ACV vs. RCV).
• Understanding endorsements and exclusions conceptually.
• Why contractors should not interpret policy language, but know when to suggest a homeowner consult their insurer or licensed public adjuster.
4. Contractor responsibilities during the claims process
• How to prepare estimates that reflect the actual scope of repairs.
• Communicating job details with homeowners.
• Staying within the contractor’s legal scope while supporting the claim process.
5. Common mistakes & how to avoid them
• Documentation errors that cause delays.
• Failing to meet code compliance requirements.
• Overstepping into adjusting activity (examples of what not to say/do).
6. Building code compliance
• Why repairs must meet current code, even on insurance jobs.
• How to reference IRC, IBC, and local amendments in your proposals.
• The contractor’s responsibility to complete code-compliant work.
7. Supplements & estimate review (from a construction perspective)
• Identifying missing construction line items in insurance estimates.
• Submitting supplemental requests as documentation of work needed — not negotiating coverage.
• When to recommend the homeowner or PA handle disputes over scope or coverage.
8. Q&A and real-world scenarios
• Open discussion on contractor best practices.
• Industry experts answer compliance and construction-based questions.
• Reinforcing how contractors can stay compliant while supporting homeowners.
