ServSafe® Manager Online Course and or Exam Session with Online Proctoring

SERVSAFE® ONLINE PROCTORED EXAM SESSION ONLY

OR

SERVSAFE® MANAGER ONLINE COURSE and with ONLINE PROCTORED EXAM SESSION

Online Course Languages: English and Spanish

Food Code: 2017 FDA Food Code

Exam: ServSafe® Food Protection Manager Certification

Exam Languages: English, Spanish, simplified Chinese

Proctoring: Online exam proctoring at home through ProctorU included

Included: One online course, and/or one online exam access code, and online proctoring through ProctorU

FAQs: Frequently Asked Questions

Online proctoring at home for the ServSafe® Food Protection Manager Certification Exam is now available! Schedule your exam at a time that’s convenient for you, all you need is a computer or laptop and a private location.

This bundle includes the ServSafe Manager online course and the 90-question online Food Protection Manager Certification Exam and online proctoring through ProctorU. The purchase of this bundle also includes administration, processing and a ServSafe® Food Protection Manager Certification (valid for 5 years) upon successful completion of the exam.

Things you should know BEFORE you purchase this product:

To use the online proctoring service through ProctorU, you must have access to a computer (PC or Mac). Mobile and tablets are not supported. You must also have a working webcam/mic and a private location.

Proctors give directions in English

After your purchase is complete, you will receive an email with a ServSafe Manager Exam Access Code and directions for scheduling your exam through ProctorU.

Review regulatory requirements to ensure the online exam is accepted in your area.

This product is NOT refundable.

Failed exams: If you do not pass your exam, you may schedule another exam following our Retesting policy. You must purchase another exam access code.

Retesting policy: Our retesting policy states an examinee may take the exam the first two times within a 30-day period, if necessary. If three or more attempts are required, the examinee must wait at least 60 days from their last attempt. No more than four attempts are allowed in a 12-month period.

Ohio Users additional steps

Ohio users must submit the following to Ohio:

An application for Ohio Department of Health Manager Certification in Food Protection

Your ServSafe Manager Record of Training from your online course

Your ServSafe Manager Examination Certification

ONLINE PROCTORING FAQ’S

Online Proctoring FAQ’s Taking Exams

Q: What will I need to start my exam? A: On the day of your exam, you will need the following items:

Government-issued photo ID (i.e. driver’s license, passport, or military ID) or a valid Student school ID

Up-to-date Google Chrome

Working webcam and microphone

Laptop or desktop computer (phones and tablets are not supported)

Strong internet connection

Private room

Q: What steps should I follow to start my exam? A: Please follow the detailed instructions emailed to you by ProctorU. Watch ProctorU’s Pre Exam Checklist video so you are fully prepared for your exam session.

Q: What time should I arrive to start my exam? A: Login into your ProctorU account at least 2-3 minutes before the scheduled time of your exam.

Q: Where can I find my Exam Access Code? A: The email from your Order Confirmation will contain your Exam Access Code. If you did not receive an Order Confirmation or cannot find the email you may find your Online Proctoring Exam Access Code(s) under your ServSafe account. Login to your Dashboard on https://www.servsafe.com under “Welcome [your name]”, scroll down and select “My Exam Access Codes”. Under “Program” select “ServSafe Manager Certification Through ProctorU”, under “Status” select “Available” and enter an order date range. Leave the Examinee Last Name blank. You will then be able to see all of your Online Proctoring Exam Access Codes. If someone gave you an Online Proctoring Exam Access Code, you will need to contact the person directly to retrieve the code.

Q: What if I fail the ProctorU systems requirement on the day of the exam? A: We highly recommend you test your system on the computer you will be using prior to your test day. On your test day if the system check fails, you will get an option to retry. If the system check fails twice, you will be directed to the ProctorU support team for assistance and troubleshooting. Visit ProctorU to learn more about testing your equipment.

Q: What do I do if my exam session with ProctorU is interrupted and I have to reschedule my exam? A: If the exam session is interrupted and you are not able to complete your exam due to technical reasons or reasons not related to test taking irregularities an incident log will be created by ProctorU. To receive a replacement Online Proctoring Exam Access Code, please contact Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider chat or text. Once you receive the replacement Exam Access Code you can schedule a new exam appointment.

Q: Can I get a refund if my system is not compatible with ProctorU? A: No. All purchases of online products at Pillars of Food Safety, including but not limited to Online Proctoring products are final, nonrefundable, and nonreturnable. Please review ServSafe's Terms of Sale for additional information on their return policy. We share the same Terms of Sale as ServSafe. By purchasing at Pillars of Food Safety, you agree to the Terms of Sale. Do not purchase if you do not agree to the no refund, no return policy

Q: Are study materials or notes allowed for my exam? A: No. Study materials (ie: books, notes, websites, calculators, etc) are not allowed while taking the ServSafe Food Protection Manager Certification Examination.

Q: Can I have food or drink during my exam? A: No food or drink are permitted while testing.

Q: What actions are not permitted during my exam? A: A list of actions and behaviors not permitted and that will be flagged during an exam can be found on the ProctorU website here. Actions that are not permitted include:

Talking aloud: Unless you have an approved accommodation such as vision impairment, talking or whispering aloud during the exam is not permitted.

Being out of camera view: Your face, chin to forehead, needs to be in the camera view at all times.

Anyone entering your testing area: You may not have anyone else in your testing location with you.

Anyone talking to you while you are in your testing area: Additional noises, including other people talking to you, while you are taking your exam are not permitted.

Looking off-screen: Your eyes must stay on the screen at all times while testing.

Utilizing materials that are not allowed:

Taking pictures or screenshots of the exam: Taking pictures while in your exam, including screenshots or photos, is not permitted.

Copying and pasting any elements of the exam: In most cases, our system will not allow you to copy and paste any content from your exam. Regardless of whether you can or cannot perform this function, our system will capture all events of copy and paste that occur.

Utilizing a virtual machine: Virtual machines are detected through the pre-exam system check, and are not permitted.

Utilizing a secondary monitor: You may only use one monitor attached to one computer during your exam.

Q: What happens if my action or behavior is flagged by the ProctorU system? A: The proctor will intervene upon any actions or behaviors that are not allowed and may need to cancel the exam session.

Q: How do I arrange for exam accommodations for Online Proctoring? A: You may request an accommodation by submitting an Exam Accommodation Request Form to the National Restaurant Association (ServSafe) prior to your scheduled exam. If you request an accommodation during the exam that is not been pre-approved by ServSafe/National Restaurant Association, you can request to reschedule your exam so you can request an accommodation.

Q: What happens if I miss my scheduled exam appointment? A: After 15 minutes, your appointment will be automatically cancelled and you will receive an email notification from ProctorU. Once you receive the email notification, you can log back into your ProctorU account to reschedule your exam.

Q: Is there a fee for missing or rescheduling an appointment? A: There is no fee for missing or rescheduling an appointment.

Q. What if there is no test appointment available before the date I need to be certified? A: Testing appointments are available on a first come first serve basis. We would suggest you request an extension to the earliest time you found available through ProctorU scheduling.

Q: What if I didn’t receive a confirmation email from ProctorU? A: If you did not receive a confirmation email from ProctorU:

Check your spam folder.

Click here to have the confirmation instructions resent. You will need the email address you used when you set-up your ProctorU account

Q: In what languages is the ServSafe Food Protection Manager Certification Examination exam offered? A: The ServSafe Food Protection Exam with online proctoring is available in English, Spanish, and Chinese. Q. How many questions are there on the ServSafe Food Protection Manager Certification Examination? A: There are 90 questions on the exam, but only 80 questions are scored; the exam includes ten un-scored pilot questions. Q: What is the passing score for the ServSafe Food Protection Manager Certification Examination? A: 70%

Q: Can I become an online proctor? A: No. Online proctors are supplied by ProctorU and not by ServSafe. Proctoring of online ServSafe Manager exams not delivered through ProctorU require a proctor that is registered with ServSafe. The proctor must be physically present during the administration of a ServSafe Food Protection Manager Certification exam.

Q: How do I get my exam results/certificate? A: For online exams, results are usually available almost immediately after you submit the exam for grading. You will receive an email notifying you that your score is available. If you pass the exam, you will also be directed to where you can view and print your certificate. Note it can take up to 24 hours for your certificate to become available, you will receive an email once your certificate is available. For your exam results, click here. If you have questions about your exam, please contact our to Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider chat or text.

Q. What should I do if I fail the exam? A: You will need to purchase another online proctored exam and schedule another exam session through ProctorU.

Q: What are the system and/or software requirements to take an exam through ProctorU? A: To take the online exam through ProctorU, basic system requirements include:

the latest version of Google Chrome or Mozilla Firefox browser and the most updated version of the ProctorU extension for Chrome or Firefox.

a desktop or laptop computer (PC or Mac)

web camera and microphone

strong internet connection

Q: If I have a question, should I contact ServSafe or ProctorU? A: For questions regarding purchases, Online Proctoring Exam Access Codes, or exam results, please contact the ServSafe Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider text. If you have questions about your exam appointment, system requirements or accessing ProctorU the day of your exam, please contact the ProctorU Support team.

Q: What do I do if I select the wrong organization or school when taking the exam? A: If the exam has not started, you can do a new search and select a different Organization or School.

If the exam has already started or is completed please reach out to our Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider chat or text.

Q: What if I forget my User ID/Password? A: To reset your ServSafe.com User ID or password, click here. To reset your ProctorU password, click here. You will need the email address you used when you set up your account.

Q: Does online proctoring through ProctorU meet CFP/ANSI Accreditation standards? A: Yes. The Conference for Food Protection (CFP) is an independent, national, voluntary organization established to promote food safety and consumer protection. The ServSafe Food Protection Manager Certification Examination conforms to the CFP standards for examination development. The recognition program ensures certification exams conform to CFP standards for validity, reliability, and legal defensibility.

Q: What are ProctorU’s Privacy Policies? A: To read ProctorU’s Privacy Policy, please visit their website.

Q: Is ProctorU compliant with California Consumer Privacy Act (CCPA) standards? A: To read ProctorU’s CCPA Privacy Policy, please visit their website