Serving Patrons in Unique Circumstances Part-2: Front Frontline Staff

How can frontline library employees address the needs of patrons experiencing housing issues, mental illness, addiction, and other stressful circumstances? How can frontline staff provide accurate resources within their roles? Library social workers, directors, managers, and a crisis hotline professional will demonstrate models and advice for navigating through unique and difficult patron situations. With two panel discussions and a Q&A session, there will be ample opportunities to ask questions and network at this interactive mini-conference.