Service Design: The Holistic Experience
$35 – $75
Service Design: The Holistic Experience

Service Design: The Holistic Experience

Event Information

Share this event

Date and Time

Location

Location

Simmons College

School of Management

300 The Fenway

Boston, MA 02115

United States

View Map

Friends Who Are Going
Event description

Description

With participatory breakout sessions and thoughtful keynotes, this one-day conference will give you the concepts you need to talk to stakeholders in your organization about service design. It will give you tools you can use to gather the data that will inform your organization’s service design discussions. It will give you a platform to share your ideas and experiences designing better services.

The New England Chapter of the Association for Information Science and Technology, together with the Simmons College Student Chapter, invite you to participate in Service Design: The Holistic Experience.

Who Should Come?

Do you want to tailor your entire ecosystem — personnel, spaces, and systems online and offline — to improve your users’ experiences? Then you should come! Whether you're a librarian of any kind, a paraprofessional, a student, an administrator, or simply a professional who cares about users' experiences, you'll be able to learn and share at this event.

Three Keynote Speakers

Callan Bignoli & Lauren Stara of the Public Library of Brookline and the Massachusetts Board of Library Commissioners on user-centered design methods in digital and physical spaces

Miso Kim of Northeastern University on service design for human dignity

J. Stewart Roberts of Johnson Roberts Associates on designing library spaces to facilitate users' interaction with technology and information

Six Participatory Breakout Sessions

They Wrote The Book! Video Q & A with Joe Marquez and Annie Downey of Reed College Library, the authors of Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

Talk 'n Tour: the newly renovated Douglas D. Schumann Library & Learning Commons at Wentworth Institute of Technology

So You Want to Do User Testing: Operationalizing a Plan
Denise Hersey and Kelly Blanchat of Yale University

Talk 'n Tour: the newly renovated Boston Public Library in Copley Square

Translational User Research: Turning Results into Quick Fixes and New Visions
Rong Tang of Simmons College

Designing Meaningful Experiences
Jen Briselli of Mad*Pow

Five Student Lightning Talks

Hear stories from the trenches: usability evaluation and wireframing of design ideas for WGBH, the Boston Public Library, the Massachusetts Board of Library Commissioners, Simmons College, and EBSCO.

FAQs

What are my transportation/parking options for getting to and from the event?

We recommend public transit; Simmons College is seven minutes (walking) from the Museum stop on the MBTA green line E train. You can also use Fenway Station (green line D train), Ruggles Station (commuter rail and orange line), Yawkey Station (commuter rail), or these buses: 8, 19, 39, 47, 60, 65, CT2, CT3.

Information about parking at Simmons and near Simmons is here.


How can I contact the organizer with any questions?

NEASIST's 2016-17 Program Committee Co-Chairs are Louisa Choy and Kate Nyhan. Contact us at LChoy@wheelock.edu and kate.nyhan@yale.edu. We want to answer your questions!

Share with friends

Date and Time

Location

Simmons College

School of Management

300 The Fenway

Boston, MA 02115

United States

View Map

Save This Event

Event Saved