Service and Support Animals in Public Places

Did you know that Wisconsin provides greater protections for people who use service animals than the Americans with Disabilities Act? Do you know the difference between a service animal and an emotional support animal? In this session you will learn how to treat people who use service and support animals with dignity and respect while complying with the law. We will explore how to navigate real-world challenges like addressing service animal fraud and best practices for serving people with conflicting access needs.

This training is recommended for anyone who interacts with the public.

Presented by: Department of Civil Rights

For more information, please contact at OrganizationalDevelopment@cityofmadison.com.

Event header image features a person in a wheelchair smiles as they walk a dog on a leash, showcasing their bond in a park setting.