Say This, Not That: “Word Swaps” for Maximum Credibility, Influence, and Impact

Live Webinar or Recording

January 22, 2026, 12:00 pm - 1:00 pm Eastern

Credit: ATAAA: 1, ATAOP: 1, IAAP: 1 (Live Only)

The words you choose speak volumes—about your confidence, your clarity, and your credibility. In today’s fast-paced professional landscape, communication isn’t just about being heard - it’s about being trusted, respected, and remembered. Whether you're leading a team, managing client relationships, or striving for excellence in your individual role, mastering the right language can significantly accelerate your professional growth. In this dynamic, application-rich webinar, communication and leadership expert Pamela Jett shares high-impact “word swaps” that instantly upgrade your presence and effectiveness in every high-stakes interaction.

You’ll uncover the science behind how the brain processes language and how subtle shifts in your word choices can foster trust, signal competence, and create psychological safety. Through relatable real-world examples, Pamela reveals the hidden linguistic habits that quietly undermine your authority and how to replace them with precise, empowering language. From managing feedback conversations to navigating tense meetings with calm professionalism, you’ll leave with a practical set of communication tools you can apply immediately. Delivered with Pamela’s signature blend of humor, neuroscience, and actionable strategies, this session is designed to transform how you speak and how you're perceived.

• Discover the neuroscience behind word choice and how language triggers trust, confidence, and emotional safety.
• Identify and eliminate common phrases that weaken your credibility and authority, even if you’ve used them for years.
• Gain practical language tools for high-pressure scenarios like feedback conversations, client interactions, and team leadership.
• Learn to regulate your emotional responses through strategic language, projecting calm and control even in challenging moments.
• Walk away with a ready-to-use catalog of word swaps and a personalized communication upgrade plan for immediate impact.

Whether you're aiming to influence with authority, reduce miscommunication, or simply sound more confident, this webinar delivers the practical strategies and powerful mindset shifts to elevate every conversation.

Guest Speaker: Pamela Jett - Jett Communication, Inc

Level: Basic

Format: Live Webcast

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.