Sales Skills: Handling Customers Effectively

This module is designed towards employees who needs to sell something to customers over the phone, email, or chat. Depending on the client needs, the course can be customized depending on the campaign’s industry.

VENUE

• Mpower Training Center
• 222 Vivaldi Residences, EDSA cor Aurora Blvd.., Cubao, Quezon City
• Bring own laptop

INCLUSIONSFor onsite:

1. printed handout
2. printed certificate
3. snacks (AM and PM)
4. lunch (fastfood)
5. candies and coffee
6. WIFI access

For via Zoom:

1. PDF handout
2. PDF certificate

TIME

All schedules are set at 8AM-5PM. However, if the headcount is low, the training may be set at 9AM-4PM or 9AM-5PM. Your certificate, still, will indicate 8 hours.The start time and end time will be finalized three days before the class. Please look for an email from inquire@insightsmanila.com or chat with us to confirm.

Outline

​1. Sales Overview

• Why Selling is Important to the Business and to You
• Acquiring the Sales Mindset
• Identifying Types of Buyers/Customers

2. The Six Buying Motives

• Identifying the Customer’s Buying Objective
• Creating Spiels or Responses regarding the Customer’s Buying Objective

3. Techniques of an Excellent Sales Representative

• Preparation
• Probing
• Active Listening / Awareness of Customer’s Needs
• Be a Consultant: Presenting your Product
• Building Rapport
• Assuming the Sales
• Closing the Sale

4. Essential Sales Tools

• The FAB Sales Model
• The UPB Sales Model
• Other Sales Techniques
• What Not to Do in Selling
• Upselling your Products​5. Applying Sales Techniques in Different Media

• Creating Your Persuading Spiel
• Selling Face-to-Face
• Selling via Online Media (Chat, Email, etc.)
• Selling via Phone Conversation

6. Handling Objections

• Common Types of Objections
• Strategies towards Objections
• Creating Rebuttals towards Objection