Responding to Suicidal Callers Training

How to respond to service users who present with suicidal thoughts or plans is a common concern for many services. It is essential that your service is equipped to identify those at risk and that your team know how best to support them. This invaluable course explores how to identify risk, practice different techniques in managing suicidal callers and set up internal processes, policies and supervision. Service managers and co-ordinators attending this course will leave with greater knowledge, confidence and awareness alongside practical skills and actions to take back to their helpline.

Learning Objectives

• Explore suicide attitudes and communication barriers
• Review suicide context and statistics
• Identify at-risk individuals and warning signs
• Examine suicide models and pathways
• Learn basic response skills and techniques
• Practice voice/chat conversations on suicide cues
• Develop policies for supporting at-risk callers

Who is the training suitable for?

Designed for those in supportive roles such as helpline workers, counsellors, and therapists, but equally valuable for professionals who manage emotionally challenging conversations — including solicitors, HR personnel, and frontline staff.

Additional

• Receive a CPD certificate upon completion and accrue 6 CPD hours.
• Training materials and a copy of the presentation provided.