Relationship Rounding Certificate Program
Join our Relationship Rounding Certificate Program on September 18, 2025, from 11 AM-3 PM Eastern Time.
By Healthcare Experience Foundation
Location
Online
Refund Policy
Refunds up to 7 days before event
Agenda
Module 1`: Authentic Leadership and Communication
Adopt a personalized approach to Relationship Rounding to support participants’ authentic leadership goals.
Embrace high impact communication strategies to engage patients, employees and physicians.
Module 2: Relationship Rounds Practice and Process
Build the Relationship Rounding competency for patient, employee and physician rounding.
Identify opportunities to more sustainably conduct rounding and use rounding to drive improvement.
Demonstrate...
Module 3: Your Role as Coach
Learn ways to amplify recognition and broadening positive feedback.
Adopt a coaching framework to give constructive feedback based on Rounding learnings with peers, staff, and physicians/providers.
C...
Module 4: Managing Service Recovery and Conflict
Build comfort leaning into disappointments to uncover important feedback and blind spots with patients, employees, and physicians.
Use conversational agility to engage in service recovery and disappo...
Module 5: Applied Practice for Relationship Rounds
Engage in scenario-based learning to simulate patient, employee and physician Relationship Rounding.
Using a competency-based tool, self-evaluate performance and identify a personal growth strategy.
Module 6: Building Your Action Plan
Create a personalized plan to transform your Relationship Rounding practice and to ensure an elevated approach to driving patient loyalty, staff and physician engagement, and quality outcomes.
About this event
Relationship Rounds is a half-day virtual cohort Certificate Program designed to equip leaders with breakthrough strategies to bridge the gap between traditional rounding practices and a modern (humanistic) approach to build and broaden relationships, and ultimately trust with patients, staff, and physicians. Join us on September 18, 2025, from 11 AM to 3 PM Eastern.
$300