Monday, May 5

Relationship Centered Communication for Equity (RCC-E) 2025

RELATIONSHIP CENTERED COMMUNICATION SKILLS FOR EQUITY IN HEALTHCARE

By ZSFG Department of Education and Training

Select date and time

Monday, May 5 · 12:30 - 5pm PDT

Location

Zuckerberg San Francisco General Hospital - DET (Learning Center)

1001 Potrero Avenue Building 30- 2nd floor- Suite 3200 San Francisco, CA 94110

About this event

In partnership with the Academy of Communication in Healthcare (ACH), ZSFG offers the Relationship Centered Communication for Equity (RCC-E) workshop to provide healthcare workers with a standard toolkit to support effective communication and reduction of negative biases and stereotype threat across interdisciplinary healthcare teams. Participants will employ role-play to apply RCC skills as both proactive and restorative strategies in combating inequities. Participants’ own cases will be simulated to enhance relevance and direct application of the workshop content. All ZSFG staff and faculty are welcome to participate.

OBJECTIVES:

1. Explore the impact of our identities and biases on interactions with team members and patients.

2. Practice applying RCC skills to prevent the negative effects of stereotype threat and bias in our interactions with team members and patients.

3. Practice applying RCC skills to build or restore relationships when stereotype threat and bias have negatively impacted team members and patients.

4. Develop an action plan that supports application of skills in clinical and/or team contexts.

Frequently asked questions

Is Continuing Education (CE) available for this workshop?

Yes, the RCC-E workshop has been approved for 3.5 (three and one-half) CEs. ZSFG is an approved provider for RN, PT, and SLP CEs.

Does this workshop meet the SF DPH Equity Learning Requirements?

Yes, participants of this workshop may report 4 Equity Learning Unit (ELU) hours to their manager or supervisor. Equity Learning Requirements were introduced by SF DPH and HR in 2020. DPH personnel and providers must complete 4 ELU hours annually.

Organized by

ZSFG Department of Education and Training

The Department of Education and Training (DET) provides educational resources and learning opportunities for the ZSFG staff and patients. DET strives to meet the ZSFG’s excellence in quality of care and commitment to community wellness by supporting and providing a continuous respectful learning culture.

We value quality care, efficiency, and innovation by supporting best educational practices to ensure impactful learning outcomes for our ZSFG community.
Our mission
Our vision