Quality 4.0 and AI: Turning Data into Customer Trust and Value

ASQ Inland Empire Section, ASQ Temecula Valley Section and ASQ San Gabriel Section Joint Online Webinar

Welcome to Quality 4.0 and AI: Turning Data into Customer Trust and Value!

Join us for an exciting online event where we explore the intersection of quality management and artificial intelligence. Learn how to leverage data to build trust with customers and create value for your business. Our expert speakers will share insights on the latest trends and strategies in Quality 4.0 and AI. Don't miss this opportunity to stay ahead of the curve and drive success in the digital age!

Quality 4.0 and AI: Turning Data into Customer Trust and Value

Artificial Intelligence (AI) is reshaping the future of quality by moving beyond compliance to create measurable business and customer value. This session explores how Quality 4.0 and AI-driven Quality Assurance (QA) enable organizations to link operational performance directly to customer trust, satisfaction, and brand loyalty.

Drawing on insights from McKinsey & Company, the Capgemini Research Institute, Rockwell Automation, and the Aerospace Industries Association (AIA), the presentation highlights how organizations are scaling AI through strong governance, ethical frameworks, and workforce transformation. It also examines the emergence of agentic AI: where autonomous systems collaborate with humans to enhance precision, responsiveness, and traceability across quality and operations.

Sustainability and responsible AI adoption are key themes, emphasizing efficient, low-impact models that align technology investments with environmental and organizational goals. Attendees will gain insights into how AI-enabled Quality 4.0 strategies can foster adaptive, customer-centric systems that strengthen loyalty, accelerate continuous improvement, and position quality as a strategic driver of long-term competitive advantage.

Speaker: Sean Keyani

Sean Keyani is a program management and operations-quality professional with extensive experience in aerospace/defense and advanced manufacturing. He has led cross-functional teams in program execution, MRO, product development, and Quality Assurance, ensuring efficiency and compliance in complex engineering environments.

With a background in engineering and business management, Sean’s research includes risk management, process optimization, customer centricity, and strategies for integrating AI and digital transformation in Operations.

A certified Project Management Professional (PMP) and ASQ-certified Manager of Quality and Quality Engineer (CMQ/OE, CQE), he has driven continuous improvement and strategic planning initiatives across industries. Sean also lectures on business topics, mentoring the next generation of professionals and leaders.

Once Registered Webinar event link will be sent.

Note: This is a virtual/online meeting; 0.10 RUs will be awarded. For RU receipt, please enter your email into the chat during the meeting.