Course Description:

Effective professionals have the ability to directly influence the performance and success of their respective organizations. But in order to do so, they must first master an array of skills that may be unlike any they have ever used before. The Professional Skills Boot Camp is designed to provide you with just such expertise through an introduction to the competencies that they must master in order to transform themselves into high-performing servant leaders/practitioners.

Course Topics:

DAY 1

1. Leadership Assessment

2. Leadership

3. Emotional Intelligence

DAY 2

1. Communications

2. Coaching/Mentoring

3. Conflict Management and Dealing with Difficult People

DAY 3

1. Time Management

2. Facilitation and Negotiation

3. Change Management

Course Outline:

Leadership Assessment

● Clarifying the differences between leading and managing

● Pinpointing the skills needed to be effective in each role

● Understanding how to balance and improve the two skills sets

Leadership

● Building trust with others

● Using power efficiently

● Reviewing best practices of successful leaders

Emotional Intelligence

● Self-Awareness

● Self-Management

● Social Management

● Relationship Management

Communications

● Communication channels

● Communication models

● Communication methods

● The Power of Listening

Coaching/Mentoring

● Coaching models

● Mentoring models

● Providing feedback

Conflict Management & Dealing with Difficult People

● Preferred conflict management styles

● A step-by-step conflict resolution process

● Strategies for handling conflict

Time Management
Facilitation & Negotiation

● The concept of facilitation and how it differs from traditional methods

● Facilitation tools and techniques; handling difficult facilitating situations

● Preparing for a negotiation session

● The win-win negotiated outcome

● Negotiation strategies and tactics

Change Management

● Readying the team/organization for change

● Leading others through any type of change

Assessments and Exercises

● Communicating Organization Direction

● Developing Key Relationships

● Inspiring Others and Directing Operations

● Developing the Organization

● Reinforcing Performance

Course Feature:

Learning Objectives:

Individuals certified at this level:

● Analyze and understand personal business strengths and weaknesses
● Learn specific interpersonal challenges associated with software teams and how to deal with them
● Examine and assess current leadership abilities
● Review strategies for building trust, using power and authority effectively, and how to develop others on a project team
● Improve self-awareness of emotional intelligence
● Learn how to overcome miscommunication between individuals and departments
● Determine strategies for how to prevent a negative employee’s attitude from spreading to other employees
● Learn how to self-manage and lead software teams by example
● Use creativity, quick thinking and voting techniques to solve business problems
● Demonstrate competent communication and collaboration skills
● Manage project priorities and personal organization in complex projects
● Perform a gap analysis to begin development mapping
● Create an Individual Development Plan (IDP)
● Tips and tricks to become self-motivated when no one is cheering you on
● Deal with difficult employees, co-workers, suppliers or bosses
● Cope with mistakes and failures by turning them into learning opportunities
● Minimize your weaknesses and maximizing your strengths
● Choose appropriate communication and collaboration methods in a socially networked world
● Appreciate different perspectives and examining different sides of situations
● Cope with office politics, hidden agendas and changes
● Learn how to persuade others without manipulating or controlling
● Investigate specific challenges of business analysts and software developers

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Audience:

This course is designed for any professional who owns the responsibility for a function, leads teams, manages people or simply wants to become more effective in a professional environment. The immediately useful skills taught in the course are a great benefit to:

● Project Managers – both traditional and Agile
● Agile ScrumMasters and Product Owners
● New Managers
● PMO Managers/Directors
● Experienced Professionals who wish to enhance their skills
● Team Leaders
● Business Analysts
● Supervisors
● Lead Testers and Developers
● High Potential Employees
● Anyone who wants to improve their management and leadership competencies