Plain Language and Effective Communication

Are you reaching your audience? Are you getting your message across? Does the language you use reflect your commitment to inclusion?

How you communicate and the language you use can serve to build positive and lasting relationships, help people understand your message, and help people make informed decisions. In this session, you will learn tools to increase understanding and engagement as well as to disrupt power dynamics in language. Learn how language can foster inclusion and how to navigate communication challenges. We will also review the ADA’s effective communication requirements for public entities.

This session is ideal for anyone who interacts with the public in either one-on-one conversations, text, meetings, or events.

Presented by: Department of Civil Rights

For more information, please contact at OrganizationalDevelopment@cityofmadison.com.

Event header image features a wooden desk featuring a laptop, a steaming coffee cup, a notebook, and a smartphone.