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Parlay Your VUI Experience into ChatBot Design!

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Many designers in the AVIxD community come from voice design backgrounds, and may be interested in dipping their toes into the world of chatbot/virtual assistant design. As a recent transplant from the IVR world to the chatbot design world, I've seen what incredible similarities there are between mediums, as well as core differences in thinking about content design for text-based conversations. I'll share the core design principles of designing for text-based conversations, how they differ from best practices for designing for voice as a medium, and what tools voice designers can start using to build chat experiences. I'll also briefly cover the future of chatbot design and some interesting multi-modal examples I've seen from things like Echo Show. Attendees can expect to learn how their voice design skills directly translate to designing multi-modal conversational experiences, as well as opportunities for designing for mediums that will necessitate core skills across both mediums.

More about Brooke

Brooke Hawkins is a Content Designer at Nuance, with years of experience designing conversational experiences for Fortune 500 clients and healthcare institutions. Some of Brooke's design experience includes designing virtual assistants via web and SMS, creating interactive healthcare solutions to activate patients in their health, and writing content for the intro to VUI course at CareerFoundry. Brooke speaks regularly on conversational design, and has presented at the IA Summit in 2017 on the principles of voice user interface design. You can follow more of her work at: brookehawkins.com.

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