Answer rates are dropping, call spoofing is rampant, and “spam” tags are killing your emails. If you run a contact center or oversee operations, compliance, or technology, this session is for you. Join us on Thursday, May 15 at 11 AM PT / 2 PM ET to unpack the newest cross-industry data from TransUnion and Forrester on the State of Outbound Communications 2025 and get the playbook.
Key Takeaways:
- Lift Right-Party Contact (RPC) Rates: Proven tactics to reach the right customer the first time.
- Stop Call Spoofing Damage: Restore trust and protect brand reputation with branded calling.
- Cut Operational Costs: Turn wasted dials and bounced emails into measurable savings.
- Drive Revenue & Customer experience: Give agents verified data and watch CSAT and collections climb.
- Tech Stack Must-Haves: The solutions top enterprises deploy to brand calls, reach mobiles, and keep regulators happy.
Speakers:
- Jonjie Sena – VP of Product, Communication Solutions, TransUnion
- Kate Leggett – VP, Principal Analyst, Forrester
Call-center and operations leaders: this hour will show you how to hit KPIs, protect your brand, and turn outbound into a revenue engine. Register now and equip your team to win in 2025.
