Operating Models of the Future

In this interactive presentation by Ola Chowning from ISG will present new ideas about ways to think about changing operating models.• Customer centricity, expanding digital channels, product-orientation, and the shift to business platforms… as businesses react to the rapid changes across industry sectors including widespread disruption, their critical need for speed to market response is largely enabled by technology and their IT partners. • How are IT organizations responding to the needs, and what do we see as the emerging trends in operating models? • What are the implications of product-aligned delivery, business capability alignment, and the shift left of technology? • Where do practices such as Cognitive, Agile, and DevOps play in this new landscape, and how quickly will they expand? • How is capability virtualization driving how both business and IT work? • There will be an open discussion about the latest predictions of what the next decade will bring in terms of operating models that drive enterprise agility.

Ola is an ISG Digital Fellow with over 25 years of information technology leadership experience within various industries helping enterprises make transformative change. Ola is an industry thought leader in emerging delivery models that contemplate the rapidly changing technology landscape. She has advised corporations in the opportunities related to emerging technologies, news ways of working, the culture of product- and business-aligned capabilities, and is fluent in Enterprise Agility, DevOps, cloud, and automation. She has leveraged her deep IT leadership background and extensive experience implementing diverse IT operating models and delivery strategies to help clients drive strategic business alignment and manage their digital capabilities and strategies in an integrated fashion across the business value chain. Ola leads ISG’s Enterprise Agility and Digital Operating Model practice.

Ola served as Vice President of IT Transformation for Fiserv, Inc., working with CIOs across the company to enhance the quality of IT services, achieving a greater than 50% improvement in key quality performance indicators. She previously served as Director of Global Service Management and Quality for Hewlett-Packard (HP), responsible for all ITIL-based processes and all Quality and Lean Programs globally. Also for HP, she held roles including Service Delivery Executive for a major US-based airline company, leader for the largest strategic ITO pursuit in the company’s history, and delivery account leader for multiple clients. She has worked across a variety of industries including Energy, Utilities, Financial Services, Manufacturing, Technology, Transportation, Communications, Government, Life Sciences, Retail, Food and Beverage, CPG and Healthcare, and is a frequent speaker and contributor to industry publications.