Is this training only for drivers?

No, it is for all transport professionals including coordinators, fleet managers, and dispatch staff. Everyone plays a role in delivery success.

How will this course help me plan routes better?

We teach practical planning and route optimization methods. You’ll also practice using tools that save time and reduce errors.

Will this course help with customer complaints?

Yes, a dedicated module covers how to handle complaints and improve updates. The focus is on proactive communication.

Can this training reduce driver stress?

Yes, we include proven stress and fatigue management techniques. These are simple methods drivers can use during long shifts.

Is this suitable for small transport businesses?

Yes, the strategies are designed for both small operators and larger fleets. The workshop adapts to your scale.

Will I receive certification?

Yes, all participants receive a certificate of completion. It also counts toward 8 professional development hours.

What if I’m new to the transport industry?

The course is beginner-friendly and builds from fundamentals. You’ll also learn from real-world examples in the transport sector.

Is the course interactive?

Yes, every module includes activities, role-plays, or group discussions. You’ll practice solutions, not just hear about them.

Yes, group registrations are encouraged and come with discounts. Teams benefit most when they train together.

How will this improve customer satisfaction?

With better planning and communication, deliveries become more reliable. This reduces complaints and builds customer trust.

Multiple dates

On-Time Every Time: Transport Excellence – 1 Day Training Newcastle

By MG Aussie

Improve delivery efficiency, reduce stress, and boost customer satisfaction in Newcastle’s 1-day transport workshop.

Location

Regus Newcastle, NSW

Level 1, Suite 107, 17 Bolton Street Ph No: 61(0) 2 80155605 Newcastle, NSW 2300 Australia

Agenda

Module 1: Transport Planning & Route Optimization

• Why poor planning leads to missed deadlines • Smart scheduling and route tools for drivers • Balancing efficiency with safety • Activity

Module 2: Customer Updates & Service in Transport

• Why communication builds trust • Best practices for shipment and delivery updates • Turning complaints into opportunities • Activity: Role-play

Module 3: Driver Fatigue & Stress Management

• The impact of long shifts on safety & productivity • Practical stress reduction techniques for drivers • Building healthier work routines • Activity

Module 4: Warehouse–Transport Coordination

• Reducing delays at pickup & drop points • Clear communication between warehouse and delivery teams • Using checklists for smooth handovers • Activity: role-play

Module 5: Training on New Transport Software

• Overcoming resistance to digital change • User-friendly ways to adopt fleet & logistics tools • Quick onboarding for drivers & staff • Activity

Module 6: Building a Strong Transport Culture

• Accountability and responsibility in transport teams • Recognizing and rewarding safe, efficient driving • Creating processes for consistent delivery success • Activity: Group discussion

Good to know

Highlights

ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

About this event

Business • Career

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 Training Hours / PDUs

Certification: Course Completion Certificate

Refreshment: Lunch, beverages, and light snacks provided

Course Overview

The transport industry faces daily challenges—missed deadlines, stressed staff, miscommunication, and adapting to new digital tools. This 1-day workshop in Newcastle is tailored for transport professionals, including drivers, coordinators, and fleet managers. The program focuses on practical strategies to improve scheduling, customer communication, and team coordination while reducing fatigue and errors.
By the end of the course, participants will have the tools to ensure on-time deliveries, manage stress effectively, and create a customer-first transport culture.

Learning Objectives:

By the end of this workshop, you will be able to:

Plan smarter routes to reduce delays and fuel costs.
Communicate effectively with customers during transport.
Manage stress and fatigue for safer, more productive shifts.
Improve coordination between warehouse and delivery staff.
Adapt confidently to transport and fleet management software.
Build a safety-first and customer-focused culture in transport.

Target Audience

Delivery drivers & transport operators
Fleet managers & coordinators
Warehouse & dispatch supervisors
Transport customer service staff
Small-to-medium transport business owners

Why Choose This Course

Our workshop provides a hands-on, practical approach to solving real-world transport and delivery challenges, focusing on route planning, customer communication, staff wellbeing, and fleet coordination. Designed for drivers, logistics coordinators, warehouse staff, and fleet managers, this course equips participants with essential skills to improve delivery performance, reduce stress, and enhance customer satisfaction. You’ll gain actionable knowledge through expert-led instruction, real-world case studies, and interactive activities, ensuring your transport operations run smoothly and efficiently.

Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Looking to bring this training directly to your team?
We offer a tailored in-house version of this workshop, bringing transport and delivery expertise directly to your company. Delivered on-site, this 1-day workshop can be customized with company-specific routes, processes, and fleet management challenges. It’s a cost-effective solution for upskilling your workforce, improving operational efficiency, and boosting customer satisfaction—without the need for travel or downtime.

Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com

Organized by

MG Aussie

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