Is there a difficult conversation—with a boss, manager or peer—that you’re avoiding? Miscommunication lies at every level in every organization. No matter the disagreement poor communication inhibits progress.

Learning Objectives

• Learn how to make powerful requests (i.e. tell others what you want rather than what you don’t want)
• Develop a needs-based language to help you speak clearly and with impact
• Develop a listening skill set, identifying the needs in what others say
• Understand how to meaningfully contribute to meetings
• Learn to navigate power differentials within the workplace
• Learn to build a culture of NVC around you and within your organization

A Personal Story: Can You Relate?

Betsy is a manager at a large healthcare organization. Lately, she had been struggling with Ben, a promising new hire who Betsy manages. Ben continues to submit deliverables that do not meet Betsy’s expectations.

Facilitated By: Carlene Robinson

Carlene Robinson, a Certified Trainer with the Center of Nonviolent Communication, supports the work of Dr. Marshall Rosenberg called Nonviolent Communication, also sometimes known as Compassionate Communication.

She received her B.A. from Trevecca College in Management and Human Relations. Introduced to the study of nonviolent communication in early 2000, she studied with Dr. Rosenberg, which led her to a 3 year master’s type program of certification with the Center for Nonviolent Communication. Locally, she’s served as board member and chair of NVC Nashville, a local organization whose mission is to learn, practice and share NVC.