Navigating Defensiveness in Conversations

Even well-intentioned conversations can trigger defensiveness—especially when feedback, expectations, or change are involved. This interactive session helps participants recognize the signs of defensiveness in themselves and others, understand the underlying causes, and respond in ways that de-escalate tension and maintain productive dialogue. Using principles of emotional intelligence and conversational awareness, participants will explore practical strategies to remain calm, listen with curiosity, and communicate in ways that rebuild trust and understanding, even in challenging moments.

Outcomes

• Understand common verbal and nonverbal signs of defensiveness and emotions that may trigger these reactions.
• Apply techniques to reduce tension, foster psychological safety, and support productive, respectful dialogue.
• Gain strategies for responding to defensiveness with curiosity and composure, fostering understanding and preserving the relationship.

Speaker

Suzi Wear

Recommended Audience

Employees and other roles who provide guidance and support to employees.