Microsoft 365 Copilot and AI Agents Masterclass

Organizations are investing in Microsoft 365 Copilot, but many struggle with adoption, governance, and measuring ROI. This workshop moves you beyond basic features to strategic deployment. Over two days, you'll master Copilot across core M365 apps, build custom agents in Copilot Studio, integrate with third-party systems, and implement governance frameworks using the Copilot Control System. Through live demonstrations and hands-on sessions, you'll develop the practical skills needed to pilot, scale, and manage AI automation in your environment.

Meet Your Instructor: Ragnar Heil

Ragnar Heil is a Microsoft MVP and seasoned technology leader with over 26 years of experience in modern workplace solutions, digital transformation, and enterprise productivity. A founding member of the “Working Out Loud” community in Germany, he combines deep expertise in Microsoft 365 E5 (Copilot, Viva, Teams, SharePoint, Power Platform, Security & Compliance) with strong knowledge of governance, adoption, and change management. With a background that bridges technical depth and organizational development, Ragnar is recognized as both a practitioner and thought leader, passionate about helping businesses unlock innovation and productivity through technology. He brings lessons from real-world deployments, deep technical expertise, and a hands-on approach to every session—this is your chance to learn from a practitioner, not just a theorist.

What You'll Master

Day 1: Master AI Productivity with Microsoft 365 Copilot

Transform how you work with AI embedded into every M365 app

• Master Copilot in Teams (meeting intelligence), Outlook (email automation), Word, Excel, PowerPoint, SharePoint, and Viva
• Navigate Copilot Business Chat, one conversational interface spanning all your apps and data
• Apply real-world use cases: automated meeting summaries, smart email drafting, instant document retrieval, task orchestration
• Access Microsoft's prompt galleries, scenario libraries, and use case frameworks by role and department
• Understand the Copilot Control System for enterprise governance and secure deployment

Day 2: Build and Orchestrate Custom AI Agents with Copilot Studio

Move from using agents to building autonomous workflows for your organization

• Explore Microsoft's agent ecosystem: Researcher, Analyst, HR, Project Manager, Sales, Knowledge agents, and specialized Coaches
• Design semi-autonomous and fully autonomous agents in Copilot Studio
• Integrate agents with Power Automate for workflow automation
• Connect third-party systems: ServiceNow, Atlassian Jira, Confluence
• Orchestrate multi-agent collaboration using Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks
• Live build sessions: create, test, and deploy agents with fallback logic and handoff scenarios

Who Should Attend

• M365 Power Users & Knowledge Workers: Learn to leverage Copilot features and prompt techniques across Teams, Outlook, Word, Excel, and SharePoint to accelerate daily tasks
• Business Professionals & Department Leads: Discover role-specific use cases and automation opportunities to improve team productivity and decision-making
• IT Administrators & Governance Teams: Understand deployment planning, the Copilot Control System, security controls, and tenant-level management
• Citizen Developers & Makers: Build custom agents in Copilot Studio without deep coding skills using Power Automate and low-code tools
• Solution Architects & Engineers: Design enterprise-scale agent systems with third-party integrations, orchestration protocols, and multi-agent workflows

What You’ll Walk Away With

• Practical experience with live Copilot demonstrations across M365 apps and hands-on agent building in Copilot Studio
• Ready-to-use resources: Microsoft's prompt galleries, use case scenario libraries organized by role and department, and governance frameworks
• Implementation guidance for Copilot Control System deployment, agent orchestration, and enterprise rollout planning
• Post-event access to session recordings, slide decks, and community channels for ongoing support
• Clear next steps to pilot, scale, or build Copilot and agent solutions in your organization

To preserve high interaction, personalized guidance, and hands-on support, we’ve limited registration slots. Don’t wait — register now before early bird pricing ends!