Medicaid Redetermination 2025: Avoid Coverage Gaps & Coding Traps

Medicaid redetermination began after the end of continuous coverage requirements. Millions of patients have lost coverage — many due to procedural issues such as missed paperwork rather than true ineligibility.
For providers, this has created coverage gaps, denials, lost revenue, and compliance risk.
A proactive approach is essential — including eligibility checks, correct coding, accurate documentation, and strong payer communication.

Why Should You Attend?

Medicaid redetermination isn’t just a policy change — it’s one of the biggest operational and financial disruptions healthcare has faced since the COVID-19 pandemic.
Millions of patients are losing coverage, and providers are already seeing an increase in denials, rework, and compliance challenges.
If your practice isn’t proactive, you risk being caught in the fallout.

Protect Your Bottom Line

Denials tied to eligibility gaps are surging. Many practices are unknowingly treating patients who appear covered but are not.
One missed eligibility check can turn into thousands of dollars in unreimbursed services.
Attendees will learn how to stop revenue leakage before it starts.

Avoid Costly Coding Pitfalls

Payers are denying claims for the smallest errors — incorrect modifiers, wrong POS codes, or documentation mismatches.
These errors not only delay payment but can also trigger audits, overpayment demands, and compliance exposure.
The session will show where providers and coders are getting tripped up.

Stay Ahead of Payer Tactics

States and payers are aggressively enforcing eligibility revalidations.
Practices that fail to adapt workflows are becoming targets for recoupments and policy-driven denials.
You will learn how payers are approaching redetermination so you can anticipate — not just react.

Build a Resilient Revenue Cycle

Every stakeholder in the practice is impacted:

• Physicians need to understand how coverage gaps affect care planning and compliance.
• Billers & Coders must know high-risk coding scenarios to avoid denials.
• Practice Managers & Administrators need workflows that reduce rework and prevent financial losses.

This session provides an integrated survival framework for your entire team.

Turn Chaos into Opportunity

Practices that educate staff and patients, tighten eligibility checks, and improve documentation will not only survive — they’ll come out stronger.
By staying ahead of payer expectations, you’ll reduce denials, accelerate collections, and strengthen compliance in the long term.

Walk Away with a Practical Action Plan

You will leave with:

• A step-by-step survival checklist to implement immediately
• Communication scripts for patients facing coverage loss
• Documentation tips to protect against denials and audits
• Real-world case examples from practices that navigated this successfully

Areas Covered in the Session

The Redetermination Landscape

• What is Medicaid redetermination?
• Timelines and state-level variations
• Impact statistics: coverage losses, reinstatements, and payer responses

Coverage Gaps & Eligibility Challenges

• Common reasons patients lose coverage (procedural vs. financial ineligibility)
• Tools for real-time eligibility verification
• Building a proactive eligibility re-check protocol

Coding Pitfalls & Denials

• High-risk codes and services impacted by eligibility changes
• Mistakes in using modifiers, diagnosis codes, and place-of-service codes
• Examples of denials tied to Medicaid churn

Documentation & Compliance Essentials

• Documentation practices that support coding integrity
• Avoiding false claims submissions when eligibility is uncertain
• Payer audit triggers during the redetermination era

Revenue Cycle Survival Strategies

• Best practices for front-desk teams, billing departments, and coders
• Creating eligibility escalation workflows
• Leveraging technology: clearinghouses, EHR alerts, RPA tools

Provider & Patient Communication

• Educating patients about eligibility requirements and options
• Scripts and communication strategies to minimize financial disputes
• How to assist patients with re-enrollment or marketplace transition

Case Studies & Interactive Scenarios

• Real examples of practices that minimized revenue loss
• Audience Q&A with coding and compliance examples

Learning Objectives

1. Understand the Medicaid Redetermination Landscape

• Explain the policy changes driving redetermination and coverage loss
• Recognize state-by-state differences in eligibility verification timelines and requirements
• Interpret how payer policies and CMS guidance are shaping claim adjudication during redetermination

2. Identify High-Risk Coding & Billing Pitfalls

• Detect common coding errors tied to eligibility gaps, including improper modifier use, incorrect place-of-service coding, and unsupported diagnosis selection
• Recognize how coverage lapses affect claim submission timing and payment windows
• Differentiate between procedural denials (eligibility-related) and coding/documentation denials, and apply the right corrective strategy

3. Apply Documentation Standards to Protect Compliance

• Demonstrate documentation practices that support medical necessity when eligibility is under review
• Ensure audit-readiness by linking clinical notes to correct billing codes
• Apply strategies to reduce the risk of False Claims Act violations when coverage status is uncertain

4. Strengthen Front-End Workflows for Eligibility & Patient Communication

• Implement eligibility verification checkpoints at scheduling, registration, and pre-visit
• Train front-desk and billing staff on communication scripts for patients losing coverage
• Integrate EHR/clearinghouse alerts to flag high-risk patients before services are rendered

5. Implement Revenue Cycle Survival Strategies

• Redesign workflows for denial prevention and faster resubmission
• Leverage payer portals, clearinghouses, and automation tools for real-time coverage validation
• Build an escalation pathway for staff when coverage discrepancies are detected

6. Develop a Compliance & Audit-Readiness Plan

• Identify payer audit triggers during the redetermination period
• Create an internal compliance checklist covering eligibility, coding, and documentation
• Align workflows with CMS, OIG, and payer compliance expectations to minimize legal and financial exposure

7. Translate Knowledge into Actionable Takeaways

• Draft a practice-specific “survival checklist” to implement immediately after the session
• Apply real-world case study lessons to improve operational resilience
• Evaluate how to track outcomes (denial rates, collection rates, patient satisfaction) to measure success

Who Will Benefit

• Practice Manager
• Credentialing Specialist
• Credentialing Manager
• Billing Manager
• Practice Administrator
• Front Desk Manager

Speaker Profile

Olga Khabinskay, Director of Operations at WCH Service Bureau, Inc., is the Manager over the Credentialing Department.
For over two decades, Olga has been servicing the healthcare industry by helping providers with their insurance credentialing and contract challenges.
She is an advocate and educator for healthcare rights, focusing on closed panels, negotiation, and reinstatement.

Olga is the product initiator and manager of CredyApp, an independent platform developed for billers by billers to streamline the credentialing process, manage daily tasks, streamline payer enrollment workflows, and improve operational control.

She currently serves as:

• HBMA Board of Directors Member
• HBMA Payer Relations Committee Member
• CAQH CORE Subgroup Team Member

She is also a member of the American Association of Professional Coders (AAPC), Professional Association of Healthcare Office Management (PAHCOM), and Health Care Compliance Association (HCCA).

Olga graduated with a B.A. in Communication and Science from Adelphi University and earned her Master’s in Healthcare Management.

After Registration:
Once you register, you will receive a confirmation email with login credentials and access to presentation materials. These resources are downloadable and may be shared with team members at your location for training.

System Requirements:

● Internet: A stable internet connection with a speed of at least 1 MBPS is recommended.

● Audio: A functioning headset or speaker with a microphone is encouraged for interactive sessions and a clear audio experience.

Session Cancellation Policy:

If for any reason Conference Panel must cancel or reschedule the session, registered participants will be notified via email no later than 24 hours before the session start time.

Can’t Attend the Live Webinar?

No worries. Conference Panel offers On-Demand access to many of its healthcare compliance and reimbursement webinars. If you're unable to join the live session, you can still benefit from the content at your convenience. For assistance with access, feel free to contact us:

Toll-Free: +(877) 629-3710
Email: support@conferencepanel.com
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What Attendees Are Saying:

“Conference Panel's webinar was well-organised and delivered practical insights our clinical team could act on immediately. The speaker was engaging and addressed all our concerns during the Q&A session.”
– Laura M., Compliance Officer, Regional Healthcare System

“I appreciated how easy it was to join and follow the session. The materials provided were professional and informative, and I was able to share them with my entire billing staff.”
– Raj D., Revenue Cycle Manager, Private Practice Group