Maximizing AI for Business Part 5 of 5 – Using AI in Customer Service

Overview

Enhance customer satisfaction and loyalty with AI tools. This session highlights chatbot automation, smart helpdesk solutions, and sentiment analysis to improve service delivery. Attendees will learn how AI creates faster, more personalized support experiences that boost retention and customer trust.

Presenter: Will Holmes, Founder of Will Holmes ConsultingA trusted business advisor with decades of experience, Will Holmes will share proven strategies to help you grow smarter, not just faster.

Session Highlights:

• Use chatbots & smart helpdesks
• Apply sentiment analysis tools
• Deliver faster, personalized support
• Build loyalty & customer trust

✨ Don’t miss Part 5 of this 5-part series designed to help entrepreneurs harness the power of AI for business success!

About The Presenter

Will Holmes is Founder of Will Holmes Consulting (WHC): whcusa.com and Founder of the Baltimore Economic Leadership League: joinbell.org

Will Holmes has helped thousands of entrepreneurs since 2006. He is an award-winning business advisor who leads his consulting firm, WHC. He is Chairman Emeritus of the Baltimore City Chamber of Commerce. He is Entrepreneur in Residence at the Johns Hopkins Carey Business School. He is Founder of the Baltimore Economic Leadership League. Additionally, his award-winning curriculum “Find A Need. Fill A Need. Get Paid.” is taught to hundreds of business owners each year through his firm’s government contracts with the U.S. Small Business Administration, The National Disability Institute, Anne Arundel County Economic Development and Charles County Government. Also, over 100 businesses have graduated from his program in conjunction with Johns Hopkins Carey Business School. Will is considered as one of the best business management consultants in the United States.

Holmes has more than 20 years of experience helping organizations increase revenue and efficiency by streamlining existing processes, creating new systems and providing marketing strategy and customized training to executives and staff. In 2006, he founded WHC, a business management and technology consulting firm, serving government agencies, nonprofit organizations and hundreds of small and growing companies across the globe. Holmes is committed to providing business owners the training and support they need to access capital, increase revenue, add jobs and have a positive impact on the Maryland economy. Holmes attended the University of Maryland, Baltimore County and lives in Baltimore with his one Son, William.