Mastering the Art of Handling Difficult People in Life and Work
Presented by: Jenny Douras
Description:
Do difficult people disrupt your peace—at home, at work, or in everyday situations? Whether it’s a passive-aggressive coworker, a combative relative, or someone cutting in line at the store, dealing with challenging personalities is something most of us face.
These strategies have been developed in clinical, corporate, and everyday environments, making them effective, accessible, and easy to apply. Learn how to understand behavior, respond without overreacting, and protect your peace.
What You'll Learn:
In this training session, you will:
- Gain insights into why certain people trigger strong reactions in you.
- Learn how to manage your responses by developing internal control.
- Explore effective communication strategies for handling difficult conversations.
- Understand the true emotional drivers behind conflict.
- Discover how to establish and maintain clear, respectful boundaries.
- Learn how to deal with various personality types effectively.
- Recognize why some individuals target others and how to respond appropriately.
Benefits for watching:
This session is designed to help you:
- Identify specific types of difficult individuals and learn appropriate responses.
- Improve your ability to remain composed and assertive under pressure.
- Apply subtle yet powerful techniques for managing conflict.
- Gain confidence to set boundaries without fear or guilt.
- Learn a unique behavioral technique to de-escalate stressful situations quickly.
- Understand the psychology behind challenging behavior and use it to your advantage.
Whether you encounter tension at work, home, or in social situations, these skills will help you navigate them with greater ease.
Objective:
Here’s a breakdown of the key topics covered:
Understanding the Psychology of Difficult People
· Types of difficult personalities
· Common manipulative behaviors
· What motivates toxic behavior
Mastering Emotional Self-Control
· Self-regulation techniques
· How to stay grounded in high-stress encounters
· Neutralizing triggers in real-time
Boundary Setting & Relationship Dynamics
· The secret power of “no”
· How to build and enforce strong personal and professional boundaries
· Differentiating between healthy and toxic connections
Behavioral Strategies for Difficult Encounters
· Scripts and phrases that work
· Verbal self-defense techniques
· When to engage, when to withdraw
Conflict Resolution & Long-Term Management
· How to turn conflict into cooperation
· Tools for ongoing relationships with difficult people
· Managing workplace drama and politics with poise
