Mastering the Art of Handling Difficult People in Life and Work

This transformative session empowers you to navigate challenging personalities—at work, at home, or in daily life. Participants will learn practical strategies to stay composed, set healthy boundaries, and manage interactions effectively, reducing stress and protecting personal peace.

Webinar Agenda:

• Understanding the psychology of difficult people
• Types of difficult personalities and common manipulative behaviors
• Emotional self-control and real-time self-regulation techniques
• Setting and enforcing healthy personal and professional boundaries
• Behavioral strategies and scripts for challenging encounters
• Conflict resolution and long-term management of difficult relationships

Why Attend?

• Identify and respond effectively to different types of difficult individuals
• Strengthen your ability to remain calm and assertive under pressure
• Apply practical techniques to de-escalate tense situations
• Gain confidence in setting and maintaining boundaries
• Turn conflict into cooperation and reduce workplace or personal drama
• Understand the emotional drivers behind toxic behavior and use them to your advantage

Why This Training Is Important:Difficult people can drain energy and disrupt productivity and well-being. By understanding their behavior and equipping yourself with proven tools and strategies, you can take control of your responses, protect your peace, and create healthier interactions in all areas of life.

Who Should Attend?

• CEOs and Executives
• Sales and Marketing Professionals
• Managers, Supervisors, and HR Teams
• Entrepreneurs and Business Owners
• Team Leaders and Trainers
• Customer Service and Frontline Staff
• Anyone seeking to improve personal or workplace interactions

Webinar Highlights:

• Practical insights used by therapists and professionals across industries
• Mindset and behavioral techniques for immediate application
• Simple phrases and scripts to manage conflict gracefully
• Tools to stay confident and calm under pressure
• A key technique to neutralize conflict without confrontation

Jenny Douras is the President and founder of AdvantEdge Training & Consulting and is a national speaker conducting workshops across the country. She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training. She specializes in Managing Remote Employees and has managed teams of up to 300 people across multiple states and countries.