Mastering Professional Etiquette [Micro-Learning]

The unwritten rules of the workplace are just as influential as formal policies in shaping careers and achieving success. Recognizing and adapting to these norms is essential for anyone aiming to excel professionally. Among these norms, professional etiquette defines acceptable behavior and helps create positive impressions. While expectations may differ between workplaces, certain general principles are widely applicable.

This micro-course explores the unwritten rules of professionalism common to many organizations. Participants will examine key aspects of workplace etiquette, including telephone communication, attire, and speech to understand how they shape perceptions and professional relationships.

Objective

By the end of this course, participants will be able to demonstrate professional behavioral standards in interactions with colleagues, internal teams, and external customers.

Who Should Take This Course

This course is advantageous for professionals at all levels who want to strengthen their understanding of workplace norms and etiquette.

• New Employees
• Customer Service Representatives
• Executives and Senior Leaders
• Managers and Supervisors
• Project Coordinators
• Human Resources Personnel
• Emerging Leaders
• Team Leaders
• Department Heads and Directors
• Support Staff
• Administrative Staff
• Team Members